Dear Patient,Many thanks for agreeing to take this short survey.
Q1. Which surgery do you usually attend?
Q2. In the reception area can other patients overhear what you say to the receptionist?
Q3. Would background music help with privacy in reception?
Q4. If you have visited Whitehill Surgery you will have noticed that the reception area has been changed. Do you have any comments about the new arrangement?
Q5. How would you describe the attitude of the receptionists?
Q6. How long do you usually wait to see your own Doctor?
Q7. If you have had a problem requiring urgent assessment have you been able to access same day advice at the practice?
Q8. What areas do you think need improving in the waiting room? Tick a maximum of two items.
Q9. Any other suggestions for waiting room improvements?
Q10. Our computer system is being upgraded next year. Which additional online service would you most like to see?
Q11. If there is an additional online service you would use please tell us:
Q12. Have you been on our website in the last 6 months?
Q13. If you have been on the website did it meed your needs?
Q14. If the website did not meet your needs what would you like added?
Q15a. Are you able to park when you visit Whitehill Surgery?
Q15b. Are you able to park when you visit Fairford Leys Surgery?
Q16. Are there any other issues you would like to raise, or any other comments?
To help us analyse your answers please tell us a few things about yourself:
Are you male or female?
What age are you?
What is the ethnic background with which you most identify?
How would you describe how often you come to the practice?
Many thanks for your time in answering the questions on this survey.