Please could you complete this Patient Survey on behalf of the Practice and the Patient Participation Group.
In the following survey please score using (please circle)
1 = Poor | 2 = Acceptable | 3 = Good | 4 = Excellent |
1. Customer Service
a. How was your welcome and greeting on arrival at the Reception?
b. Was the Reception team able to answer your questions or concerns?
c. Considering the response of our staff, our premises and general experience today, how would you rate us over all?
We would welcome your comments drawing on both positive and negative:
2. When speaking to the GP, Nurse or Receptionist do you feel that confidentiality is maintained?
a. When requesting results
b. When requesting information
c. Before starting a consultation
3. Our Prescription request service
a. Do you receive your prescription within the agreed timescales of 48hours or 72 from a chemist?
b. Do you always receive the correct number of items requested that can be issued on as a repeat prescription?
c. How do you rate the ease of ordering a prescription by our website?
4. Appointments
a. How do you rate the ease of booking an appointment?
b. How do you rate the variety of appointment times available for booking?
c. How easy do you find it to cancel an appointment at the surgery?
5. Reflecting on the above, how effectively do you rate our service with our patients?
6. Did you know there is a patient representation group (PPG)?
7. Are you
8. What age are you?
To help us ensure our contact list is representative of our local community please indicate which of the following ethnic background you would most closely identify with.
White:
Mixed:
Asian or Asian British:
Black or Black British:
Chinese or other ethnic group:
How would you describe how often you come to the practice?
Thank you for your participation.