Dear Patient
Many thanks for agreeing to take part in this short survey to help our practice improve. Please answer all of the questions and click Send when you are done.
Please note, the closing date of this survery will be 15 February 2012.
Background to this survey
Having surveyed our Virtual Patient Reference Group during January 2012, the majority (82%) asked that the practice focus on consulting with patients about getting an appointment.
In response to that request, this is the first survey compiled in conjunction with the Patient Participation Group and is designed to explore that vPRG identified need.
This survey will be made available to all our PPG members, all our vPRG members, it will be sent out in one of our regular newsletters and will be available via a link on our website for any patient to complete.
Please note, to ensure the survey is not too long, we are focussing only on getting an appointment with a doctor. A later survey will look at getting an appointment with our nursing team.
The Survey
Thinking about the last time you booked an appointment with the doctor:
Q1. When was the last time you tried to book an appointment with a doctor?
Q2. When you contacted the surgery did you have an idea of an appointment date and time that you wanted?
Q3. How urgent did you believe your need for an appointment was?
Q4. What kind of appointment did you want?
Q5. Broadly speaking, why did you need an appointment?
Q6. Did you get the appointment you wanted?
Q6. If no, were you offered an alternative?
Please can you explain what alternative you were offered?
Q7. If you were offered an alternative, did you find the alternative...
Q8. How important is it to you that for routine, ongoing and/or longer term conditions that you see the same doctor?
Q9. Would you say you understand our appointment system?
Q10. Would you say that you like the appointment system?
Q11. However you have responded to any of the questions above, if you could take a few moments to make any constructive observations about your experiences of our appointment system and how you believe we could improve it we would be grateful.
It may not be possible to act on all requests or recommendations however we will absolutely do our best to incorporate anything we can, especially anything that will benefit the majority:
To help us analyse your answers please tell us a few things about yourself:
How did you hear about this survey?
Are you male or female?
What age are you?
What is the ethnic background with which you most identify?
How would you describe how often you come to the practice?
Many thanks for your time in answering the questions on this survey.
If you have not done so already, please consider joining our virtual patient reference group and receive surveys automatically. You can opt out at any time. If you are interested in joining the group please email the practice at sshc@mkpct.nhs.uk
If you have not done so already, please do subscribe to our newsletter. You can subscribe by following the link on the home page of our website.