Dear Patient,
We would be grateful if you would complete this survey about Rectory Meadow Surgery. Your doctors, nurses and staff want to provide the highest standard of care and feedback from this survey will help them to identify areas that may need improvement. Your opinions are therefore very valuable.
Please answer ALL the questions that apply to you. There are no right or wrong answers and your doctor will NOT be able to identify your individual answers.
Thank you
The Practice Team
About Appointments
Q1 If you need to see a GP urgently, can you normally get seen by a GP (even if not your preferred GP) on the same day?
Q2 How important is it to you to be able to book appointments more than a day ahead of time at the Practice?
Q3 How easy is it to book ahead at the Practice?
Q4 How do you normally book your appointments at the Practice? Please tick all boxes that apply.
Q5 Which of the following methods would you prefer to use to book appointments at the Practice? Please tick all boxes that apply.
Q6 Do you have any other comments to make about our Appointment system?
Thinking of the last time you wanted to see a particular doctor:
Q7 Were you able to see the GP you wanted to see?
Q8 How easy was it to get an appointment with the GP you wanted to see?
Q9 In general, how soon can you usually get an appointment?
Q10 How do you rate this?
Q11 How important is it to you that you see a specific GP when coming to this practice?
Q12 How well do you know which days of the week your usual GP is available?
Thinking of the last time you were willing to see any doctor:
Q13 How quickly did you get seen?
Q14 How do you rate this?
Q15 How easy was it to get an appointment for the time you wanted?
About Practice Opening Times
Q16 Is Rectory Meadow Surgery currently offering appointments at times that are convenient to you?
Q17 Which of the following additional opening hours would make it easier for you to see a GP or a Practice Nurse? Please tick all boxes that apply.
Q18 Do you have any other comments to make about our opening times?
Communication Between Us
Q19 How do you usually find out about the services we offer at the Practice (tick all that apply)?
Q20 How would you prefer to be contacted by the Practice?
Q21 Would you find it useful to be reminded of your routine appointments at the Practice by text message?
Q22 Are there any clinical services not on offer at Rectory Meadow that you would like to see offered?
Q23 Do you have any other comments to make about your communication with the Practice?
Other Matters
Q24 Do you ever seek advice from the Citizens Advice Bureau?
Q25 Would you, or someone you know, find is useful to have access to advice from the Citizens' Advice Bureau within the Practice on such things as care packages, carers' support, welfare benefits, hospital transport?
Q26 Would you be willing to volunteer your time with, for example, befriending help or to assist patients less able to attend the surgery, with transport assistance?
Q27 Finally, please add any other comments or suggestions you would like to make which you consider may improve patients' experience at our practice:
Thank you for taking the time to complete this survey.
It will help us to understand your answers if you could tell us a little about yourself
Q28 Are you?
Q29 How old are you?
Q30 Do you have a long-standing health condition?
Q31 What is your ethnic group?
Q32 Which of the following best describes you?