Balmore Park Surgery

Balmore Park Surgery General practice Assessment Questionnaire

We would be grateful if you would complete this short survey to help us improve the service we provide. Your opinion is valuable to us.

Please answer ALL the questions that apply to you by clicking in the box. When all completed press "send".

Communicating With The practice

Q1 How often do you come to the practice?

Q2 How do you normally book your appointments at the practice? (Please tick all boxes that apply)

Q3 How easy is it to get through to someone at the practice on the phone?

Q4 How helpful do you find the receptionists at the practice?

Thinking of times when you want to see a particular doctor:

Q5 How quickly do you usually get seen?

Q6 How do you rate this?

Q7 How easy is it to speak to a doctor on the phone at the practice?

Q8 If you need to see a GP urgently, can you normally get seen on the same day?

Opening Times

Q9 Is the practice currently open at times that are convenient to you?

Q10 Which of the following additional opening hours would make it easier for you to see or speak to someone? (Please tick all boxes that apply)

Your Most Recent Consultation

Thinking of your most recent consultation with a doctor or nurse:

Q11 How long did you wait for your consultation to start?

Q12 How do you rate this?

Q13 How good was the last GP at each of the following:

a) Giving you enough time

b) Listening to you

c) Explaining tests and treatments

d) Involving you in decisions about your care

e) Treating you with care and concern

f) Did you have confidence and trust in the GP you saw or spoke to?

Care From Your Doctors And Nurses

Q14 Thinking about the care you get from your doctors and nurses overall, how well does the Practice help you to:

a) Understand your health problems?

b) Cope with your health problems?

c) Keep yourself healthy?

Q15 Overall, how would you describe your experience of the Practice?

Q16 Would you recommend your Practice to someone who has just moved to your area?

It Will Help Us To Understand Your Answers If You Could Tell Us A Little About Yourself

Q17 Are you?

Q18 How old are you?

Q19 Do you have a long-standing health condition?

Q20 What is your ethnic group?

Q21 Which of the following best describes you?

Q22 We are interested in other comments you may have. Please write them here.

Is there anything particularly good about your health care?

Is there anything that could be improved?

Any other comments?

Thank you for taking the time to complete this questionnaire.