Please choose one selection per question (unless indicated).
If dissatisfied with a particular area, please note why in the box provided at the end of the survey. About you:
Who is your registered GP?
Your age:
How satisfied are you with:
Making contact with the surgery by phone:
Helpfulness of the Receptionists:
Ease of access to and around the building:
Layout of reception area:
Surgery opening hours:
Booking routine appointments:
Booking urgent/emergency appointments:
Making appointments:
Do you prefer to see or speak to your own registered GP?
How often do you see or speak to your own registered GP?
When making a GP appointment how quickly are you offered an available appointment (choose one answer for each of the following options):
Routine with your registered GP
Routine with any other GP
Urgent/Emergency with your registered GP
Urgent/Emergency with any other GP
How satisfied are you that the:
GP gave you enough time
GP listened to you
GP explained tests & treatments
GP involved you in decisions about your care
GP treated you with understanding
Nurse gave you enough time
Nurse listened to you
Nurse explained tests & treatments
Nurse involved you in decisions about your care
Nurse treated you with understanding
Is your condition well controlled?
Have the clinics supported your health management?
Do you feel you know how to manage your condition?
Do you feel confident in the advice/support you are given?
We are open until 8.00pm on a Monday evening
We are open 08.00 - 11.00am each Saturday
You can book telephone consultations with a GP
You can order medication via our website
You can pre-book routine appointmants months in advance
You can telephone our reception to obtain test results, saving you time
We are open lunchtimes
Overall how satisfied are you with Shanklin Medical Centre?
If you have any other comments or have stated you are dissatisfied on any of the questions, please give more details here.
This way we understand how we can try and improve our services in the future.
Thank you for your feedback.