Dear Patient,
Many thanks for agreeing to take this survey to help our practice understand how our services can be improved. Please be assured that any information given to Spa Medical Centre will be treated in the strictest confidence.
Please answer all of the questions and click 'Send Survey' when you are done.
Q1. How easy do you find getting into the building at the surgery ?
Q2. In the Reception Area, can other patients overhear what you say to the receptionist?
Q3. How helpful do you find the receptionists at the surgery ?
Q4. How knowledgeable are Spa Medical Centre Staff?
Q5. How often do you use the self check in screen?
Q6. How easy is it to get through to someone at your GP Practice on the phone?
Q7. How easy is it to speak to a doctor or nurse on the phone?
Q8. How easy is it to obtain test results by phone?
Q9. How easy is is to make urgent appointments with a doctor or nurse when you are ill?
Q10. How easy is it to book routine or follow up appointments with a doctor or nurse several weeks ahead?
Q11. Which of the following methods would you prefer to use to book appointments at Spa Medical Centre? Please tick all boxes that apply
Q12. Is Spa Medical Centre currently open at times that are convenient to you?
Q13. How important to you are the extended hours appointments that the doctors and nurses offer on Wednesdays and Thursdays (from 7.30 am and up to 8.00 pm)?
Q14. Which of the following services do you think are already provided by Spa Medical Centre? Please tick all boxes that apply
Q15. How important is it to you that the above services are provided at the Spa Medical Centre?
Q16. Have you ordered a repeat prescription from Spa Medical Centre in the last 6 months?
Q17. What method did you use to order the repeat prescription? Tick all boxes that apply
Q18. How easy was it for you to request a repeat prescription?
Q19. How many working days did it take for your repeat prescription to be ready?
Q20. Please tell us which member of the practice team you have most recently seen or which member you see most often? Tick all boxes that apply
Q21. How do you find the car parking facilities at Spa Medical Centre?
Q22. How satisfied are you with the overall care at Spa Medical Centre?
Please include any helpful comments
To help us analyse your answers please tell us a few things about yourself:
Are you male or female?
What age are you?
What is the ethnic background with which you most identify?
How would you describe how often you come to the practice?
Many thanks for your time in answering the questions on this survey.
If you would be happy to receive information via email or text please update your personal details on SystmOnline or call in to the surgery.