We would be very grateful if you would complete this survey about your experience at the Three Swans Surgery. The doctors here want to provide the highest standard of care. Feedback from this survey will help them to identify areas that may need improvement. Your opinions are very valuable.
Please answer ALL the questions that apply to you. There are no right or wrong answers and your doctor will NOT be able to identify your individual answers.
Thank you.
About Receptionists and Appointments
Q1 How easy is it to get through to the practice on the phone?
Q2 How helpful do you find the receptionists?
Q3 How easy is it to speak to a doctor or nurse on the phone ?
Q4 If you need to see a doctor urgently, can you normally be seen on the same day?
Q5 We have been developing a Telephone Triage Service at the practice to try to find the most suitable appointment for our patients. Have you used this service?
Q6 . If you have used our Telephone Triage Service, how satisfied were you with it?
Q7 . We would value any comments on this service (good and bad)
Q8 When thinking of booking a future routine appointment, how long do you think it is reasonable to wait for the appointment?
Q9 Are we meeting your expectation ?
Q10 How important is it for you to see the doctor of your choice?
Thinking of your most recent consultation with a doctor or nurse
Q11 How long did you wait for your consultation to start?
Q12 How do you rate this?
About opening times
Q13 Are we currently open at times that are convenient to you?
Q14 If no, which of the following additional opening hours would make it easier for you to see or speak to someone? Please tick all boxes that apply.
Q15 Overall, how would you describe your experience of the surgery?
Q16 Would you recommend the surgery to someone who has just moved to your local area?
It will help us to understand your answers if you could tell us a little about yourself
Q17 Are you?
Q18 How old are you?
Q19 Do you have a long-standing health condition?
Q20 What is your ethnic group?
Q21 Which of the following best describes you?
Finally, please add any other comments you would like to make about your GP practice:
Thank you very much for taking the time to complete our questionnaire. As soon as the results are available, we will publish them on the website.