We would be grateful if you would complete this survey about your general practice. Your doctors want to provide the highest standard of care. Feedback from this survey will help them to identify areas that may need improvement. Your opinions are very valuable.
Please answer ALL the questions that apply to you. There are no right or wrong answers and your doctor will NOT be able to identify your individual answers.
Thank you.
About Receptionists and Appointments
Q1 How helpful do you find the receptionists at your GP practice?
Q2 How easy is it to get through to someone at your GP practice on the phone?
Q3 How easy is it to speak to a doctor or nurse on the phone at your GP practice?
Q4 If you need to see a GP urgently, can you normally get seen on the same day?
Q5 How important is it to you to be able to book appointments ahead of time in your practice?
Q6 How easy is it to book ahead in your practice?
Q7 How do you normally book your appointments at your practice? Please tick all boxes that apply.
Q8 Which of the following methods would you prefer to use to book appointments at your practice? Please tick all boxes that apply.
Q9 If you were offered a telephone consultation, that is a Doctor calling you back to discuss your problem would you accept that?
Q10 If you call to book phlebotomy appointments, are you aware that this should be done after 10:00am?
Thinking of times when you want to see a particular doctor:
Q11 How quickly do you usually get seen?
Q12 How do you rate this?
Thinking of times when you are willing to see any doctor:
Q13 How quickly do you usually get seen?
Q14 How do you rate this?
Thinking of your most recent consultation with a doctor or nurse
Q15 How long did you wait for your consultation to start?
Q16 How do you rate this?
About opening times
Q17 Is your GP practice currently open at times that are convenient to you?
Q18 Which of the following additional opening hours would make it easier for you to see or speak to someone? Please tick all boxes that apply.
About seeing the doctor of your choice
Q19 Is there a particular GP you usually prefer to see or speak to?
Q20 How often do you see or speak to the GP you prefer?
How good was the last GP you saw at each of the following?
(If you haven’t seen a GP in your practice in the last 6 months, please go to Q27)
Q21 Giving you enough time
Q22 Listening to you
Q23 Explaining tests and treatments
Q24 Involving you in decisions about your care
Q25 Treating you with care and concern
Q26 Did you have confidence and trust in the GP you saw or spoke to?
If you know the name of the GP you last saw, please write it here:
How good was the last nurse you saw at each of the following?
(If you haven’t seen a nurse in your practice in the last 6 months, please go to Q33)
Q27 Giving you enough time
Q28 Listening to you
Q29 Explaining tests and treatments
Q30 Involving you in decisions about your care
Q31 Treating you with care and concern
Q32 Did you have confidence and trust in the nurse you saw or spoke to?
If you know the name of the nurse you last saw, please write it here:
About care from your doctors and nurses
Thinking about the care you get from your doctors and nurses overall, how well does the practice help you to:
Q33 Understand your health problems?
Q34 Cope with your health problems
Q35 Keep yourself healthy
Q36 Overall, how would you describe your experience of your GP surgery?
Q37 Would you recommend your GP surgery to someone who has just moved to your local area?
On-line services
Q38 Are you aware that you can request repeat medication through our website?
Q39 Are you aware that you can request routine appointments through our website?
It will help us to understand your answers if you could tell us a little about yourself
Q40 Are you?
Q41 How old are you?
Q42 Do you have a long-standing health condition?
Q43 What is your ethnic group?
Q44 Which of the following best describes you?
Finally, please add any other comments you would like to make about your GP practice:
© 2011 GPAQ V3 including all individual questions is copyright University of Cambridge/University of Manchester