Patient Survey 2011
Appointments and Appointment System
How do you normally book your appointment to see a doctor?
Do you book your appointments:
How happy are you with the availability of appointments?
Comments:
Care received from Doctors and Nurses
How happy are you with the care you receive from our Doctors and Nurses?
Comments:
Opening Times
Are you aware that we offer ‘book ahead’ appointments after 6:30 p.m., three nights a week?
If yes, have you ever used one?
Are you happy with the existing appointment times provided by the surgery? (08:30-19:30 Mon, Tue & Thurs. 08:30-18:30 Wed &Fri)
If you answered NO to the previous question please select from the following
I would like to attend before 8am
And/Or after 6:30pm
And/Or I would like to attend:
Facilities of the Practice (e.g. Cleanliness, waiting area, blood pressure and weighing machines, privacy and toilets)
How happy are you with the facilities of the practice?
Comments:
Telephone System
When you contact us by telephone, how happy are you with the system?
Comments:
Repeat prescriptions
How do you order your repeat prescriptions?
How satisfied are you with the repeat prescription service?
Comments:
Catchment Area
Do you have any concerns regarding our catchment area? (details can be found by clicking here)
Comments:
How aware are you about clinics and other services that the practice has to offer?
Are there any services that you would like us to offer?
Comments:
Questions about you?
When did you last see a doctor at the surgery?
Which of the following best describes what you are doing at present?
In general, how long does your journey take from home to work (door to door)?
Which of the following best describes your ethnic group?
Gender
Age range
Thank you for agreeing to take part in this survey. It is important for us to know your views on the service we provide.
We are grateful to the members of our Patient Reference Group (PRG) for their assistance in identifying the key priorities to include in this survey.
We plan to share the results of the survey with the PRG, and any proposals to improve the services we provide will be discussed with the group. Our agreed action plan will be available on the practice web site by the 31st March 2012.