APPOINTMENTS
Q1. How do you normally book your appointments to see a GP or nurse at this surgery?
Q2. Which of the following methods would you prefer to use to book appointments at this surgery?
Q3. Generally, how easy is it to get through to the surgery by phone?
Q4. At which time of day do you have problems getting through on the phone?
Q5. Last time you wanted to see or speak to a GP or nurse at the surgery, what did you want to do?
Q6. And when did you want to see or speak to them?
Q7. Were you able to get an appointment to see or speak to someone?
Q8. What type of appointment did you get? An appointment....
Q9. How long after initially contacting the surgery did you actually see or speak to them?
Q10.How convenient was the appointment you were able to get?
Q11. If you weren't able to get an appointment or the appointment you were offered wasn't convenient, why was that?
Q12. What did you do on that occasion?
Q13. Overall, how would you describe your experience of making an appointment?
OPENING HOURS
The surgery is open Monday 08:30 - 19:30, Tuesday to Friday 08:30 - 18:30 and alternate Saturday mornings 08:30 - 11:30
Q14. How satisfied are you with the hours that the surgery is open?
Q15. Which or the following additional times would make it easier for you to make a convenient appointment? Please tick all that apply to you.
GENERAL
Q16. Do you experience problems with parking at the surgery?
Q17. What is the most effective way of letting you know about changes or important information about the practice? Tick all that apply.
Q18. Overall, how would you describe your experience of this GP surgery?
Q19. Would you recommend this surgery to someone who has just moved to the local area?
Q20. Are there any other comments you would like to make?
SOME QUESTIONS ABOUT YOU
Q21. Are you male or female?
How old are you?
Q22. With which ethnic group do you most closely identify?
Q23. How often do you come to the practice?
Thank you very much for taking the time to complete this survey. If you have not already joined the Yateley Medical Centre Patient Group, to help with future occasional surveys and receive the outcomes of this one, please join via the website at www.ymcentre.info, ask for a sign-up sheet at Reception or give us your name and email address here: