Dear Patient - many thanks for agreeing to take part in short, occasional surveys to help our practice to gather ideas for improvements or changes to the services we provide. These surveys also help us to check that the quality of the service you receive is of a high standard.
The following survey should take no more than 5 minutes to complete and we look forward to receiving your reply. The areas covered have been decided by analysing the results of questionnaires from a cross section of our Patient Group.
Please can this survey be returned to us no later than Friday 16 December 2012
Q1. Thinking back to the last time you saw a GP, how easy was it to get an appointment for the time you wanted?
Q2. How important is it to you that you see a specific GP when coming to the practice?
Q3. Thinking back to the last time you saw one of the GPs, how good was the GP at explaining things clearly?
Q4. How good was the GP at understanding your concerns?
Q5. Thinking back to the last time you saw the practice nurse, how good was the nurse at explaining things clearly?
Q6. How good was the Nurse at understanding your concerns?
Q7. In your opinion, how clean is the practice?
Q8. How helpful do you find our receptionists?
Q9. How easy do you find getting into the surgery building?
Q10. Do you think a survey of this type should contain
And Finally... to help us analyse your answers, please would you tell us a few things about yourself. Any information provided remains confidential within the practice.
Are you?
What is the ethnic background with which you most identify?
Dr Mark and Dr Hannah would like to thank you very much for taking the time to complete and return this survey to us. Your views are always important to us in trying to provide the best possible service to you.