Dear Patient,
Many thanks for agreeing to take part in this short survey. We constantly strive to meet an ever increasing demand for GP appointments and this has led us to look at new ways of ensuring patients can access help and advice from the doctor as promptly as possible. Your feedback will help our practice understand your experiences of our appointment system and consider how this can be improved, if at all. Please answer all of the questions and click Send when you are done.
Q1: Are you familiar with the different types of GP consultation offered by our appointments system?
Q2: Which type(s) of GP consultation have you personally had experience of?
Q3: If you have experienced a telephone consultation, how easy was it to arrange this for the time you wanted?
Q4: If you have had experience of a GP telephone consultation, how would you rate this?
Q5: If you have experienced a GP face to face consultation in the surgery, how easy was it to arrange this for the time you wanted?
Q6: If you have had experience of a GP face to face consultation in the surgery, how would you rate this?
Q7: Please indicate which statement most reflects your views.
Q8: If your preference is to book ahead for a face to face appointment, how long would you be prepared to wait for a GP consultation?
Q9: Who do you think is the most appropriate member of the practice team to assess the clinical urgency of your medical problems when you contact us to arrange a GP appointment?
Q10: In your view, what is the best and fairest way for our practice to meet the high demand for consultations with a GP
Q11: How important is it to you that you consult with a specific GP when coming to this practice?
To help us analyse your answers please tell us a few things about yourself:
Are you male or female?
What age are you?
What is the ethnic background with which you most identify?
How would you describe how often you come to the practice?
Many thanks for your time in answering the questions on this survey.