The Village Surgery Patient Survey has been designed with the help of its Patient Reference Group to give our patients the opportunity to express their views on the service that we offer and how we can improve it. Please take the time to fill in this survey – your views are very important to us.
1. How often have you visited the Village Surgery in the last 12 months?
2. Do you find access to the Surgery building easy and the premises themselves clean, comfortable and ‘fit for purpose’?
Can you suggest ways in which we can improve access and the premises?
3. How helpful to you find the receptionists in the Surgery?
4. On average, how long do you wait to be seen after your allocated appointment time?
5. Do you find booking an appointment for a doctor or nurse easy?
If not, can you tell us why and suggest possible improvements?
6. Are you normally able to get an appointment with the doctor of your choice?
7. Are you satisfied with the Surgery opening hours?
8. Are you aware that we are open from 7.30 am Tuesday, Wednesday and Thursday mornings and up to 8.30 pm one evening a week? This enables us to help patients who are unable to attend the Surgery due to work commitments etc.
9. We are keen to keep our patients up to date on matters likely to affect them or the practice. Can you indicate which of the following you are aware of and have found useful?
Are you aware of these
Practice booklet
Village Newsletter
Website ( www.villagesurgery.com)
Notice Boards
Leaflets
Information given by doctors
Do you think they are useful?
10. Can you suggest improvements we can make to get information across to our patients?
11. Would you like us to provide more telephone consultations and fewer face-to-face ones?
12. Out of 10, how would you rate the overall service you receive from the Practice (1 being very poor and 10 being excellent)?
13. Is there anything you can suggest that would improve the services we offer?
To help us analyse your answers please tell us a few things about yourself:
Are you male or female?
What age are you?
What is the ethnic background with which you most identify?
Thank you very much for taking the time to complete this questionnaire. Once we have collated the responses, we will publish our findings and inform you of any changes we are able to make.