This survey is now closed

Dear Patient, we would be very grateful if you could spend a few minutes filling in this questionnaire. We are committed to the highest standard of care and having feedback from you will help us to identify areas that may need improvement.

Please answer all the questions enclosed by selecting the box unless otherwise specified by instructions. This survey is completely anonymous, there are no right or wrong answers and your doctor will not be able to identify your individual answers.

THINKING ABOUT RECEPTIONISTS AND APPOINTMENTS

Q1. Do you attend

 
 
 

Q2. How helpful do you find the receptionists at the Practice?

 
 
 
 
 

Q3. Do you feel the receptionists treat you with respect and courtesy?

 
 
 
 

Q4. If you need to pre-book an appointment with a chosen doctor how easy do you find it?

 
 
 
 
 

Q5. If you need to pre-book an appointment with a chosen nurse how easy do you find it?

 
 
 
 
 

Q6. If you need to see a GP urgently how easy is it to get an appointment on the same day?

 
 
 
 
 

Q7. If you need to see a nurse urgently how easy is it to get an appointment on the same day?

 
 
 
 
 

Q8. Would you like to use online booking /cancellation of your appointment if such a facility was available in this Practice?

 
 
 

Q9. What would be your preferred method of booking an appointment?

 
 
 

Q10. How easy is it to get through to the Surgery on the phone?

 
 
 
 
 

Q11.When trying to ring the Surgery between 8.00-9.00, how long do you usually wait until your call is answered?

 
 
 

Q12.When trying to ring the Surgery after 11.00, how long do you usually wait until your call is answered?

 
 
 

THINKING ABOUT OUR DOCTORS AND NURSES

Q13. Are you satisfied that the last GP you saw was good at listening to you?

 
 
 
 

Q14. Are you satisfied he/she gave you enough time?

 
 
 
 

Q15. Did you feel involved in decisions about your care?

 
 
 
 

Q16.Were you treated with respect and care?

 
 
 
 

Q17. Are you satisfied that the last nurse you saw was good at listening to you?

 
 
 
 

Q18.Are you satisfied that she gave you enough time?

 
 
 
 

Q19.Overall how happy are you with the care you receive in the Practice?

 
 
 
 

THINKING ABOUT OUR PREMISES

Q20. How easy do you find access to the Surgery (Robin Hood Lane branch)?

 
 
 
 
 

Q21. How easy do you find access to the Old Court House branch?

 
 
 
 
 

Q22.How satisfied are you with cleanliness of the Surgery?

 
 
 
 

THINKING ABOUT COMMUNICATION BETWEEN THE PRACTICE AND YOU

Q23. Do you feel well informed about on-going changes/initiatives /campaigns in the Practice?

 
 
 
 

Q24. What would be your preferred form of communication between the Practice and you?

 
 
 
 
 

If "Other", please state

NOW PLEASE TELL US SOMETHING ABOUT YOURSELF

Q25. Are you?

 
 

Q26. How old are you?

 
 
 
 
 

Q27.What is your ethnic group?

 
 
 
 
 
 

Q28.Are you a...

 
 
 
 
 

Finally please add any comment you wish to make about the Practice in the space provided below.

Thank You!

The Practice now has a Patient Participation Group (PPG). All patients are invited to make comments to the group on non-medical matters, related to the running and services of the Practice.

The next meeting of the PPG will be held on the 6th of March at 18.30 at the Old Court House Surgery. Please feel free to come along.

This survey is now closed