We would be very grateful if you could complete this quick patient survey about your experience of Claremont Medical Centre.
The questions have been put together in conjunction with a group of patients and it is hoped that the outcome of this survey will directly improve your patient experience and help us to change things to better meet your needs
1. Which of the following do you use to find out information about Claremont Medical Centre? Please tick all options that apply
2. Did you receive a copy of our Patient Newsletter that was launched in the Autumn in response to last years Survey? If so, was it useful?
3. Are there any articles or topics that you would like to be covered in future issues of the Patient newsletter?
If you haven’t already signed up to receive our Patient Newsletter you can do so now on our practice website home page
4. If you need to order a repeat medication, which of the following methods do you typically use? please tick the most commonly used method only
Did you know that Boots or Ritechem can manage your repeat prescriptions for you so that you don’t have to worry about ordering them each month?
5. We are hoping to upgrade our telephone system this year and are considering having an automated queuing system so that calls are answered in order. Would you be in favour of such a system?
6. Have you received a text message from us to remind you about your appointments since we launched this new service last September? If so was it useful?
Did you know that in the region of a thousand appointments are wasted at Claremont Medical Centre each year through people failing to cancel their appointments with us
7. Have you had a telephone consultation with the Duty Doctor in the last six months?
8. If you have had a telephone consultation with the Duty Doctor recently, was the GP able to deal with your problem over the phone?
9. Do you think that the Duty Doctor system improves the service that we offer to our patients?
10. We are hoping to make booking of appointments available online within the next three months. When would be the best time of day to have these appointments? Please tick all that apply
11. When online booking of appointments is up and running, do you think you will register to use it?
12. In general, how satisfied are you with the care you get at Claremont Medical Centre?
13. Would you recommend Claremont Medical Centre to someone who has just moved to your local area?
14. In the last 12 months have you used any of the health services below instead of using similar services which might be available at Claremont Medical Centre? (tick all that apply)
Did you know that each time you go to A&E your GP Practice gets charged?
It is your NHS – please use it wisely
THANK YOU FOR COMPLETING OUR PATIENT SURVEY
Please now complete the final page to tell us some more information about you
PATIENT DEMOGRAPHIC INFORMATION
Are you male or female?
How old are you?
Which of these best describes what you are doing at present? tick one ONLY
What is your ethnic group? (Chose one section from A to E below, then select the appropriate option to indicate your ethnic group)
A. White
B. Mixed
C. Asian or Asia British
D. Black or Black British
E. Chinese or other ethnic group