Patient Experience Survey
Are you satisfied with the current surgery opening times?
Are you aware of the extended evening opening times?
Would you use the extended evening opening hours?
Would you like the surgery to be open any other times, and when would you like that to be?
Are you aware that you can pre book an appointment with the Doctor?
Are you aware that you can pre book an appointment with the Nurse?
If it meant you could be treated sooner and did not have to attend the surgery, would you speak over the phone to the Doctor?
Are you able to get through to the surgery easily via the telephone?
Are you aware that the Doctor/Nurse is able to give you a explanatory leaflet about your diagnosis/illness?
Would you like to receive an explanatory leaflet about your diagnosis/illness?
At your last appointment did you wait beyond the allotted appointment time?
At your last appointment were you treated with respect and courtesy by all the surgery staff?
When attending the surgery do you find the medical services easily accessible?
When attending the surgery building do you find the different areas pleasant and accessible?