Dear Patient,
Leacroft Medical Practice would like your help in looking at services we provide and ways in which we can make changes and improvements for patients. We would also like your views about your most recent appointment.
Please take a little time today to fill in this short questionnaire. The questionnaire is anonymous and your answers and comments will be treated in confidence.
Please answer all of the questions and click 'Send Survey' when you are done.
Q1. How would you rate Leacroft Medical Practice on the following factors?
a. The comfort and convenience of the waiting areas?
b. The way you are treated by the reception staff?
c. Having somewhere you could speak without being overheard?
d. Getting through on the phone?
Q2. Thinking about making an appointment, how would you rate the surgery on the following factors?
a. Being able to get an urgent appointment (including a triage telephone consultation) with any doctor or nurse on the same day?
b. Being able to make an appointment in advance with the doctor or nurse of your choice?
c. Being able to speak to a doctor or nurse on the phone?
d. Being able to get a home visit if required?
Q3. Thinking about your most recent appointment with a doctor or nurse, how would you rate the following?
a. Their ability to listen to you and understand your problems and concerns?
b. Their ability to explain any tests or treatment to you?
c. Their ability to involve you in decisions about your care?
d. The amount of time the doctor or nurse spent with you?
e. Their ability to provide general advice on leading a more healthy lifestyle?
f. Your overall satisfaction with the doctor or nurse you have seen most recently?
Q4. Based on your feedback, the practice may review the system for pre-booking non-urgent appointments,
a. How far in advance would you like to be able to book?
b. Which of the following would be most important to you? (Please select only ONE option)
c. How do you normally book your appointments at the surgery?
d. Would you like to be able to book non-urgent appointments on-line?
Q5. The practice has recently updated the surgery website (www.leacroft.co.uk) and now offers a range of information online. Which of the following services would you be interested in accessing online?
Q6. Overall, how would you rate your satisfaction with Leacroft Medical Practice?
Comments:
Q7. To help us analyse your answers please tell us a few things about yourself:
a. Are you male or female?
b. What age are you?
c. What is the ethnic background with which you most identify?
Many thanks for your time in answering the questions on this survey.
We are seeking to establish a contact list of patients who are interested in sharing their views on various aspects of the patient experience here at the Leacroft practice. If you are happy for us to contact you periodically, please complete our Sign-Up Form, which is available from the Patient Group section of our website, or from Reception.