Dear Patient,
We want to make sure that the service we offer our patients is effective, efficient, and meets their needs as much as possible. For this reason we are asking for your input into what we offer.
Initially we are looking at ACCESSIBILITY.
Please answer the following and click Send when you are done.
1. Are you?
2. Age Group
3. Do you have any of the following conditions?
Any other long term condition, please state in the box below:
4. GP Appointments
Did you see your own Doctor today?
Are you normally able to see your own Doctor?
Was it easy to get an appointment?
If not what was the problem?
How long did you have to wait for an appointment?
If you waited longer than 48 hours was this your choice?
5. Practice Nurse Appointments
Was it easy to get an appointment?
If not what was the problem?
How long did you have to wait for an appointment?
If you waited longer than 48 hours was this your choice?
6. Earlier Surgeries
Would you prefer G.P. appointments before 9.00am?
Would you prefer G.P. appointments before 8.30am?
Would you prefer a Nurse appointment before 9.00am?
Would you prefer a Nurse appointment before 8.30am?
7. Later surgeries
Would you prefer G.P appointments after 6.00pm?
8. Annual reviews
Do you have a condition that requires you to have an annual review?
If YES are you happy with the way you are recalled for the review?
Are you recalled by letter?
Are you recalled by phone?
Which would you prefer?
How could this recall system be improved?
9. Surgeries
Are you able to attend both Cowfold and Partridge Green Surgeries?
If NO is this because of:
Other:
10. Telephone calls
Are you aware you can speak with your G.P. on the phone rather than make an appointment?
Do you find it easy to speak with your Doctor on the telephone?
Is it something you do quite often?
If you do not find it easy are you able to explain why?
11. And finally
Who is your usual Doctor?
Thank you very much for taking the time to complete this survey.
We will look at your answers with our Patient Representitive Group and produce a report on our findings that will be available on our website and in the waiting rooms.