We would be grateful if you would complete this survey about your general practice. Your doctors want to provide the highest standard of care. Feedback from this survey will help them to identify areas that may need improvement. Your opinions are very valuable.
Please answer ALL the questions that apply to you. There are no right or wrong answers and your doctor will NOT be able to identify your individual answers.
Thank you.
Firstly, please tell us the name of your usual doctor
Q1 In the past 12 months, how many times have you seen a doctor from your practice?
Q2 How do you rate the way you are treated by receptionists at your GP practice?
Q3a How do you rate the hours that your practice is open for appointments?
Q3b What additional hours would you like the practice to be open? (Please tick all that apply)
Q4 Thinking of the times when you want to see a particular doctor.
a. How quickly do you usually get to see that doctor?
b. How do you rate this?
Q5 Thinking of the times when you are willing to see any doctor.
a. How quickly do you usually get seen?
b. How do you rate this?
Q6 If you need to see a GP urgently, can you normally get seen on the same day?
Q7a How long do you usually have to wait at the practice for your consultations to begin?
Q7b How do you rate this?
Q8. Thinking of times you have phoned the practice, how do you rate the following:-
a. Ability to get through to the practice on the phone?
b. Ability to speak to a doctor on the phone when you have a question or need medical advice?
These next questions ask about your usual doctor. If you don't have a 'usual doctor', answer about the one doctor at your practice who you know best.
Q9a. In general, how often do you see your usual doctor?
Q9b How do you rate this?
Q10 Thinking about when you consult your doctor, how do you rate the following:-
a. How thoroughly the doctor asked about your symptoms and how you are feeling?
b. How well your doctor listens to what you have to say?
c. How well the doctor puts you at ease during your physical examination?
d. How much the doctor involves you in decisions about your care?
e. How well the doctor explains your problems or any treatment that you need?
f. The amount of time your doctor spends with you?
g. The doctor's patience with your questions or worries?
h. The doctor's caring and concern for you?
Q11 Have you seen a nurse from your practice in the past 12 months?
Q12 Thinking about the nurse(s) you have seen, how do you rate the following:-
a. How well they listen to what you say?
b. The quality of care they provide?
c. How well they explain your health problems or any treatment that you need?
d. Did you have confidence and trust in the nurse you saw or spoke to?
If you know the name of the nurse you last saw, please write it here:
Q13 Would you recommend your GP surgery to someone who has just moved to your local area?
Finally, it will help us to understand your answers if you could tell us a littel about yourself:
It will help us to understand your answers if you could tell us a little about yourself
Q14 Are you?
Q15 How old are you?
Q16 Do you have any long-standing health illness, disability or infirmity? (By long-standing we mean anything that has troubled you over a period of time or that is likely to affect you over a period of time).
Q17 What is your ethnic group?
Q18 Is your accommodation?
Q19 Which of the following best describes you?
We are interested in any other comments you may have. Please enter them below. (Is there anything particularly good about your care? Is there anything you think could be improved? Do you have any other comments?)