GP Practice Survey – Have Your Say
We would be grateful if you could answer some questions about your general practice. This survey has been developed with the Patient Participation Group (PPG) for the Borough Green Medical practice. We want to provide the highest standard of care and feedback to this short survey will help us identify areas that could be improved. The findings of the survey will be discussed at the PPG and an action plan will be developed based on the feedback we receive. A summary of the findings will be published on the practice website. Please complete the survey and return to the GP practice by 31st May 2012
You can complete this survey at www.boroughgreenmedicalpractice.co.uk
Please be assured this information will be kept confidential.
Q1. Which of the following do you use to find information about the practice and the services they provide? Please tick all that apply.
If other, please specify:
Q2. Please tell us whether you are aware of the following:
- That you can order repeat prescriptions online?
- The GP practice website?
- The GP practice opening hours?
- That you can ring the practice for test results?
Q3. Does the practice provide the range of health services you need?
Q4. If the practice does not provide the range of services you need, please describe what you think is missing.
Helping the practice identify priorities
Q5. Please rank in order of importance the areas you view as priorities for the practice. Where 1 is your first priority and 6 is your lowest priority.
- Dispensing prescriptions at the practice (available if you live more than a mile from a chemist)
Wrotham/Plaxtol – being able to collect prescriptions from the shop/postoffice
Being able to order repeat prescriptions online
Making improvements to the practice premises e.g. waiting room, reception area etc…
Providing information about the GP practice to patients e.g. opening hours, services etc…
Q6. From the priorities you have listed above, please describe what improvements you would like the practice to consider.
Q7. Is there anything else other than those listed above you think could be improved?
Q8, Is there anything you think is particularly good or that you wouldn’t want to be changed about the service you receive at the practice?
Your overall satisfaction with the practice
Q9. Overall, how would you describe your experience of your GP practice?
About you
The next few questions help us to understand more about the local community and help us to respond to the needs of the community more effectively. Please be assured this information will remain confidential. If you would prefer not to answer then please tick ‘prefer not to answer’.
QD1. Please indicate your gender below:
QD2. Which of the following age groups do you fall into?
QD3. Do you have any children under 16 years old living at home?
QD4. Do you or anyone else in your household have any long standing illness, disability or infirmity?
Thank you for your time and feedback
Please return your completed survey to the surgery.