Pelham Medical Practice

This Questionnaire is confidential and you have total anonymity

You can help the practice to improve its service.

• The doctors and staff welcome your feedback
• Please do not write your name on this survey
• We would be grateful if you could complete this survey and then place the questionnaire in the box on reception. Should you need any help/clarification with any of the questions, please ask a member of staff or a Patient Group Member, who will be happy to help you.

Access to a doctor or nurse

1. Speed at which the telephone was answered initially

2. Length of time you had to wait for an appointment

3. Convenience of day and time of your appointment

4. Seeing the doctor of your choice

5. Length of time waiting to check in with reception

6. Length of time waiting to see the doctor or nurse

7. Opportunity of speaking to a doctor or nurse on the telephone when necessary

8. Opportunity of obtaining a home visit when necessary

9. Level of satisfaction with the after hours servic

Obtaining a repeat prescription

10. Prescription ready on time

11. Prescription correctly issued

12. Handling of any queries

Obtaining test results

13. Were you told when to contact us for your results

14. Were the results available when you contacted us

15. Level of satisfaction with the amount of information provided

About the staff

16. The helpfulness of the reception staff

17. The helpfulness of other staff

18. My overall satisfaction with this practice

19. Would you be interested in complementary/other services being offered in the practice

If you answered yes to the above, which therapies would you be interested in

Comment

Any further comments

The following questions provide us only with general information about the range of people who have responded to this survey. It will not be used to identify you, and will remain confidential.

How old are you

Are You

How many years have you been attending this practice

Thank you very much for your time and assistance, your feedback is greatly appreciated.

To help improve the service we provide and to discuss ideas we have set up a Patient Participation Group. The meetings usually last for an hour and will be held 4-6 times per year. We will try and vary the times so that as many people as possible have the opportunity to attend.

If you are interested in joining the group please give your details to reception or email tjones2@nhs.net or wendyburrluck@nhs.net.

New members will be very welcome.