Q1. Which surgery do you usually attend?
Q2. What do you think about the reception area?
Q3. Which of these methods would you wish to use to book an appointment at the surgery?
Q4. Do you find it easy to get through when you are calling the surgery?
Q5. Do you find it easy to speak to a doctor or nurse on the phone?
Q6. Do you find it easy to obtain test results by phone?
Q7. When do you find the most difficulty?
Q8. In the past 6 months have you tried to see a doctor fairly quickly? (by fairly quickly we mean on the same day or on the next 2 days that the GP surgery was open)
Q9. Think about the last time you wished to see a doctor fairly quickly. Were you able to see a doctor on the same day or on the next 2 weekdays that the GP surgery was open?
Q10. If you could not be seen in the next two days that the GP surgery was open, why was that? (Please indicate all that apply)
Q11. In the past 6 months have you tried to book ahead for an appointment with a doctor? (By booking ahead, we mean booking an appointment more than 2 weekdays in advance)
Q12. Last time you tried, were you able to get an appointment with a doctor more than 2 weekdays in advance?
Q13. How easy do you find getting into the building at the surgery?
Q14. How easy do you find parking at the surgery?
Q15. In the Reception Area, can other patients overhear what you are saying to the receptionist?
Q16. How helpful do you find the receptionists?
Q17. How long after your appointment time do you usually wait to be seen?
Q18. Is there a particular doctor you prefer to see?
Q18. How often do you see your preferred doctor?
Q19. How satisfied are you with the opening hours at your surgery?
Q20. Would you like to see the surgery open at additional hours?
Q21. As far as I know the surgery is open...
Q22. The last time you saw a doctor at the surgery how good were they at giving you enough time?
Q23. The last time you saw a doctor at the surgery how good were they at asking about your symptoms?
Q24. The last time you saw a doctor at the surgery how good were they at explaining tests and treatments?
Q25. The last time you saw a doctor at the surgery how good were they at involving you in decisions about your care?
Q26. The last time you saw a doctor at the surgery how good were they at treating you with care and concern?
Q27. The last time you saw a doctor at the surgery how good were they at taking your problems seriously?
Q28. How easy is it to get an appointment with a practice nurse at the surgery?
Q29. In general, how satisfied are you with the care you get at your surgery?
Q30. Would you recommend the surgery to someone who has just moved to your local area?
Q30. Do you have any other comments you would like to add?
Thank you for your time. Belmont, Ticehurst and Frant Surgeries