We would be grateful if you would spend a few minutes completing our survey, so we can learn from your experiences. All answers will be confidential and the results will be published in our newsletter when completed.
Patient details
a) Gender:
b) Age
Appointments
We offer a variety of appointments that can be booked up to four weeks in advance from 8.30am, book on the day, morning or afternoon, a daily Emergency Walk-in Clinic and 2 late clinics on a Monday and Tuesday with a GP from 6.30 to 8.20 and a Nurse on Tuesday evening from 6.30 to 8.15.
Are you happy with the variety of appointments we offer?
If you are not satisfied with the current times, what other times would you like to see available?
How long did you have to wait to be seen the last time you booked an appointment?
If you had to wait for an appointment, what was the main reason you had to wait?
Have you ever needed to use the daily Urgent Medical Problem Walk-in Clinic?
Do you think the Urgent Walk-in Clinic is a good service to offer our patients?
Pre-Booked Appointments
How long after your appointment time did you have to wait to be seen by the doctor the last time you visited your GP?
Were you given enough time to discuss your health or medical problems with the doctor when it was your turn?
How many problems did you come to see the Doctor about on that day?
Do you think we should limit each appointment to one problem only in order to keep to booked times?
Do you think you were in with the Doctor for longer than the allotted 10 minute appointment time?
Opening hours
Our reception opening hours are 8.30am - 12.30pm and 3.00pm - 6.30pm. Are these convenient times for you?
If you answered “no” would you like us to be open:
Are you aware we do administration work, letters, referrals and prescriptions when we are closed?
Are you aware that you can put your prescription requests and samples through the letterbox when we are closed?
Were you aware we have a website?
Do you use our website?
Are you aware you can now order your repeat prescriptions from the website?
Are you aware you can now change your address, fill out the Practice Questionnaire, request/look at the Practice Newsletter and get health advice from the practice website?
Your GP
Do you have confidence and trust in the doctor?
Do you have confidence and trust in the Nurse?
Overall, how would you rate the care provided by your GP surgery?
What could we do differently?
Overall, how would you rate the care provided by the reception team?
Newsletter
Have you ever read a copy of our newsletter?
Do you find it informative?
Is there anything you would like to be added to our newsletter?
Any other comments
Please write any other comments you would like to make in the space below
Thank you for taking the time to fill out this questionnaire