We would be grateful if you would complete this survey about your general practice. Your doctors want to provide the highest standard of care. Feedback from this survey will help them to identify areas that may need improvement. Your opinions are very valuable.
Please answer ALL the questions that apply to you. There are no right or wrong answers and your doctor will NOT be able to identify your individual answers.
Thank you.
About The Building, Receptionists and Appointments
Q1 How easy do you find getting into the building at the surgery ?
Q2 How clean is the GP surgery ?
Q3 How would you describe the appearance inside the practice?
Q4 How helpful do you find the receptionists at the surgery ?
Q5 How long do you usually wait to speak to a receptionist at the desk?
Q6 What do you think of this waiting time?
Q7 In the Reception Area, can other patients overhear what you say to the receptionist?
Q8 How easy is it to get through to someone at your GP practice on the phone?
Q9 How easy is it to get telephone advice from a doctor or nurse at Lower Clapton GP?
Q10 How helpful do you find telephone advice?
Q11 If you need to see a GP urgently, can you normally get seen on the same day?
Q12 How important is it to you to be able to book appointments ahead of time in your practice?
Q13 How easy is it to book ahead in your practice?
Q14 How do you normally book your appointments at your practice? Please tick all boxes that apply.
Q15 Which of the following methods would you prefer to use to book appointments at your practice? Please tick all boxes that apply.
Thinking of times when you want to see a particular doctor:
Q16 How quickly do you usually get seen?
Q17 How do you rate this?
Q18 How important is it to you that you see a specific GP when coming to this practice?
Q19 How well do you know which days of the week your GP is available?
Q20 How often do you see or speak to the GP you prefer?
Thinking of times when you are willing to see any doctor:
Q21 How quickly do you usually get seen?
Q22 How do you rate this?
Thinking of your most recent consultation with a doctor or nurse
Q23 How long did you wait for your consultation to start?
Q24 How do you rate this?
About opening times
Q25 Is your GP practice currently open at times that are convenient to you?
Q26 As far as you know is the surgery open...
Q27 Which of the following additional opening hours would make it easier for you to see or speak to someone? Please tick all boxes that apply.
How good was the last GP you saw at each of the following?
(If you haven’t seen a GP in your practice in the last 6 months, please go to Q34)
Q28 Giving you enough time
Q29 Listening to you
Q30 Explaining tests and treatments
Q31 Involving you in decisions about your care
Q32 Treating you with care and concern
Q33 Did you have confidence and trust in the GP you saw or spoke to?
If you know the name of the GP you last saw, please write it here:
How good was the last nurse you saw at each of the following?
(If you haven’t seen a nurse in your practice in the last 6 months, please go to Q40)
Q34 Giving you enough time
Q35 Listening to you
Q36 Explaining tests and treatments
Q37 Involving you in decisions about your care
Q38 Treating you with care and concern
Q39 Did you have confidence and trust in the nurse you saw or spoke to?
If you know the name of the nurse you last saw, please write it here:
About care from your doctors and nurses
Thinking about the care you get from your doctors and nurses overall, how well does the practice help you to:
Q40 Understand your health problems?
Q41 Cope with your health problems
Q42 Keep yourself healthy
Q43 Overall, how would you describe your experience of your GP surgery?
Q44 Would you recommend your GP surgery to someone who has just moved to your local area?
It will help us to understand your answers if you could tell us a little about yourself
Q45 Are you?
Q46 How old are you?
Q47 Do you have a long-standing health condition?
Q48 What is your ethnic group?
Q49 Which of the following best describes you?
Q50 How would you describe your general health?
Finally, please add any other comments you would like to make about your GP practice:
© 2011 GPAQ V3 including all individual questions is copyright University of Cambridge/University of Manchester