Dear Patient,
Many thanks for agreeing to take this short survey to help our practice understand how we can make improvements to the service we offer.
The survey will focus on areas of priority identified by the Caversham Patient Group.
Please answer all of the questions and click Send when you are done or if you are completing a paper copy then please post in the box in reception.
Care offered by your doctor
Q1: How easy is it in general to get an appointment for the time you want?
Q2: Were you able to see the GP you wanted to see?
Q3: How important is it to you that you see a specific GP when coming to this practice?
Q4:Would it be acceptable for a nurse to provide your care for chronic disease management (asthma, COPD, diabetes etc)?
Please add comments on any the above Q1-4:
Routine Booked Telephone Consultations (NOT triage calls for on-the-day medical emergencies)
Q5: Are you aware that for the last 18 months we have offered telephone consultations for non-urgent appointments?
Q6: Have you had a telephone consultation since they were introduced?
If yes was it appropriate?
If no why?
Q7: What do you feel can be dealt with in a telephone consultation?
Please add any others:
Information about services provided by the practice
Q8: Do you use or are aware of the following services?
Q9:How do you currently find out about changes to our services and/or health promotion campaigns?
Q10: How would you prefer to receive information about changes to our services and/or health promotion campaigns?
Q11: Were you aware that there is a weekly 'health walk' which starts from the practice?
Q12: Would you be interested in helping to run or developing further initiatives like this?
Please add any comments on this service:
To help us analyse your answers please tell us a few things about yourself:
Are you male or female?
What age are you?
What is the ethnic background with which you most identify?
How would you describe how often you come to the practice?
Many thanks for your time in answering the questions on this survey.