Please help us make the Prince of Wales Group practice better for you by taking a minute to answer these questions.
Thank you very much.
A. Clinical Care
Q1. The last time you saw a Dr or nurse at the Surgery, how good were they at each of the following?
Asking about your symptoms
Listening and taking your problems seriously
Involving you in decisions about your care
Explaining treatments, tests and test results
Explaining the hospital referral process and timescales for your treatment
Treating you with care and concern
B. Getting an appointment
Q2. Do you understand the different types of doctor appointments offered at the Surgery?
On the day appointment
Urgent appointment (Same Day Access)
Routine pre-booked appointment (Advance Access)
Q3. Are you aware that appointments can be made (and repeat prescriptions requested) online via the Surgery website?
Q4. By which of the following methods would you prefer to get an appointment at the Surgery?
Q5. Appointments with your regular doctor may not always be available…..how important is it that you see them?
For Urgent (same day) appointments
To discuss sensitive/ personal issues
For regular or non urgent appointments
C. Telephones
Q6. In the past six months how easy have you found the following?
Getting through to reception on the phone
Speaking to a doctor on the phone
Speaking to a nurse on the phone
Getting test results on the phone
Q7. Do you know what time of day it is best to phone in for?
An Urgent appointment
A pre-bookable appointment (2-3 weeks)
To get test results
Q8. In general, when you ring the Surgery, which of the following would you prefer?
D. Opening times
Q9. Were you aware that the Surgery is open….
At lunchtime on Tues, Weds and Friday?
After 6:30pm Monday - Thursday?
Q10. Were you aware that Harmoni (formerly Camidoc) provides a service for urgent problems that arise when the Surgery is closed?
Between 6.30 pm and 8.45 am weekdays?
At weekends?
E. Communications
Q11. Were you aware that ….
The practice has a Patient Participation Group and is looking for members?
The practice needs your current mobile phone number to remind you about appointments?
Q12. Any other comments?
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