Dear Patient,
Many thanks for agreeing to take this short survey to help our practice understand how the service we provide can be improved, if at all.
Please answer all of the questions and click Send when you are done.
ACCESS AND SERVICES:
Q1: How easy was it to get an appointment at a time convenient to you?
Q2: How easy was it to get an appointment with the GP or nurse you wanted to see?
Q3: How important is it to you that you see a specific GP or nurse when coming to this practice?
Q4: We offer telephone consultations on a daily basis with the nurses and the GPs; are you satisfied with the amount of consultations offered?
Q5: We offer an online repeat prescription service via our website (www.westernroad.co.uk); do you find the service satisfactory?
OPENING HOURS:
Q1: How satisfied are you with the surgery's opening hours? (Monday to Wednesday 9am-7.45pm and Thursday/Friday 9am-6.30pm)
Q2. We offer extended opening hours on Mondays, Tuesdays and Wednesdays? Do you find this service helpful?
TELEPHONE SYSTEM:
Q1. Do you find it easy to get through on the telephone?
Yes No
Q2. Do you find the telephone system options easy to follow?
Q3. Do you use the telephone service which is available to book appointments 24 hours a day/7 days a week?
Q4. Do you find the telephone appointments booking system easy to use?
Q5. We currently use a 0844 non-geographic service, would you find it helpful if we offered an 01708 telephone number?
To help us analyse your answers please tell us a few things about yourself:
Are you male or female?
What age are you?
What is the ethnic background with which you most identify?
Disability: Disability is defined as a long term mental or physical impairment that affects the ability to carry out normal day to day activities. Do you consider yourself to be disabled?
What is your religion or belief?
Are you married?
Are you pregnant?
Do you have a partner who is pregnant?
How often you do you visit the surgery?
Many thanks for your time in answering the questions on this survey.