Dear Patient,
Many thanks for agreeing to complete this short survey. The questions below have been agreed at the Patient Participation Group Meeting on 20th January 2012 with input from the "Virtual Patient Group".
Please answer all of the questions and click 'Send' when you are done.
If answers have a circle next to them you may only click on one answer, if they have a square you may click on as many as are applicable.
Q1: Which surgery do you usually attend?
Q2: How would you rate the opening times for Reception?
General comments (specific instances cannot be dealt with via this survey)
Q3: How helpful do you find the Receptionists at the Surgery?
Q4: How would you rate the opening times for Dispensary?
Q5: How helpful do you find the Dispensary staff at the Surgery?
APPOINTMENTS
Q6: How would you rate the Appointment System for 'Same day appointments'?
Q7: How would you rate the Appointment System for 'Sit and Wait (emergency) Appointments'?
Q8: How would you rate the Appointment System for 'Booking Future appointments'?
Q9: How would you rate the Appointment System for 'Late evening appointments'?
Q10: How would you rate the system for 'Telephone Consultations'?
Q11: If appointments were available to book on-line, would you use this facility?
SERVICES
Q12: Which Services have you used in the last 12 months?
Q13: Are you aware that your local pharmacists are trained to give professional advice on
Q14: Do you know how to contact the "Out of Hours"(Emergency GP) service?
Q15: How would you prefer to find out about the services we offer?
Q16: Have you looked at our website (www.jth.org.uk)?
Q17: What other information would you like to see on the website?
Q18: We are continually trying to improve our services for our patients. How would you rate the overall service at our surgery compared to 1 year ago?
To help us analyse your answers please tell us a few things about yourself:
Are you male or female?
What age are you?
What is the ethnic background with which you most identify?
How often have you visited the surgery in the last 12 months (approximately)?
Many thanks for your time in answering the questions on this survey.The results will be published on the Surgery website.