Woodfield Road Surgery

Access to a doctor or nurse

1. Length of time you had to wait to see the Doctor or Nurse

2. Being seen on the same day when urgently needed

3. Satisfaction with early morning appointment availability with Doctor or Nurse

4. Seeing the Doctor or Nurse of your choice

5. Access to telephone advice by the Nurse when needed

6. Satisfaction with continuity of care

About the Staff

7. Satisfaction with the helpfulness of the Reception Staff

8. Do you feel welcome and at ease when communicating with the Reception staff?

9. Satisfaction with the clarity of information provided by the Reception Saff

10. Satisfaction with the helpfulness of any other staff

Obtaining a Prescription

11. Is your prescription ready within 48 hours or less?

12. Satisfaction with handling of any queries regarding your medication

13. Satisfaction with arrangements with Pharmacist when weekly medication is needed

Obtaining test results

14. Is the Doctor or Nurse organising tests promptly, when necessary?

15. Are you told when the results are likely to be ready?

16. Satisfaction with the explanation and the manner in which the result was given

17. Satisfaction with the clarity of information provided

Overall satisfaction with the practice

18. Do you find the leaflets and the information provided at the surgery useful?

19. Are you satisfied with the sympathetic listening of the Doctor or Nurse?

20. Overall satisfaction with the Practice

Any further comments

The following questions provide us only with general information about the range of people who have responded to this survey. It will not be used to identify you and will remain confidential.

A. How old are you?

B. Are you

C. Are you

Other (please state)

D. How would you best describe your ethnicity?

E. How many years have you been attending this practice?

Thank you very much for taking the time to help us improve our services