Dear Patient,
Many thanks for agreeing to take this short survey to help our practice improve the services we offer
Please answer all of the questions click 'Send Survey' when you are done. If you are not completing this survey online please place copy in box at reception.
Q1. How easy do you find getting into the building at the surgery ?
Q2. How clean is the GP surgery ?
Q3. Are you aware that you can ask the receptionists to discuss a private matter in a secluded area?
Q4. How helpful do you find the receptionists at the surgery ?
Q5. How long after your appointment time do you normally wait to be seen?
Q6. How do you feel about how long you normally have to wait ?
Q7.If you have been kept waiting longer than 15 minutes did we advise you that there was a delay?
Q8.Which type of clinican did you see when you last attended the practice ?
Q9. If you came for a specialist service please indicate what service you received?
Q10. How satisfied are you with the opening hours at the surgery ?
Q11. Did you know that the surgery is open for early (before 8am) and late appointments (after 6.30pm)
Q12. Would you make use of the early or late appointments?
Q13: How easy was it to get an appointment for the time you wanted?
Q14 How easy is it to get through to someone at your GP practice on the phone?
Q15 How easy is it to speak to a doctor or nurse on the phone at your GP practice?
Q16 If you need to see a GP urgently, can you normally get seen on the same day?
Q17 How important is it to you to be able to book appointments ahead of time in your practice?
Q18 How easy is it to book ahead in your practice?
Q19 How do you normally book your appointments at your practice? Please tick all boxes that apply.
Q20 Which of the following methods would you prefer to use to book appointments at your practice? Please tick all boxes that apply.
Thinking of times when you want to see a particular doctor:
Q21 How quickly do you usually get seen?
Q22 How do you rate this?
Thinking of times when you are willing to see any doctor:
Q23 How quickly do you usually get seen?
Q24 How do you rate this?
How good was the last GP you saw at each of the following?
Q25 Giving you enough time
Q26 Listening to you
Q27 Explaining tests and treatments
Q28 Involving you in decisions about your care
Q29 Treating you with care and concern
Q30 Did you have confidence and trust in the GP you saw or spoke to?
How good was the last nurse you saw at each of the following?
Q31 Giving you enough time
Q32 Listening to you
Q33 Explaining tests and treatments
Q34 Involving you in decisions about your care
Q35 Treating you with care and concern
Q36 Did you have confidence and trust in the nurse you saw or spoke to?
About care from your doctors and nurses
Thinking about the care you get from your doctors and nurses overall, how well does the practice help you to:
Q37 Understand your health problems?
Q38 Cope with your health problems
Q39 Keep yourself healthy
Q40 Could a phone call from the doctor have saved you having to visit the practice?
Q41 Overall, how would you describe your experience of your GP surgery?
Q42 Would you recommend your GP surgery to someone who has just moved to your local area?
To help us analyse your answers please tell us a few things about yourself:
Are you male or female?
What age are you?
What is the ethnic background with which you most identify?
How would you describe how often you come to the practice?
Has this survey been completed on your behalf?
If Yes please specify who completed the survey for you?
What is your main spoken language?
Do you have carer responsibilities for anyone in your household with a longstanding disability
Do you have a long standing health condition that has lasted for 12 months or more or is likely to last at least another 12 months?
Which of the following best describes you?
Did you know that the Practice has an active Patient Partnership Group(PPG). If you would like more information please visit the practice website. www.marylebonehealthcentre.co.uk
Finally, please add any other comments you would like to make about your GP practice:
Many thanks for your time in answering the questions on this survey.
The final step is to click on the "Send" button below or place in box at reception
If you have any questions about this survey or it has raised any concerns please do not hesitate to contact us at the practice to discuss them.