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Dear Patient,
Many thanks for agreeing to take this short survey. This will help our Practice to understand how our service can be improved and, in association with our Patient Participation Group, prioritise changes to our surgery.
Please answer all of the questions and click 'Send Survey' when you are done.
Q1. Appointments
(a) How easy do you find making an appointment by telephone? (select one)
(b) Do you find the automated telephone appointment booking system easy? (select one)
(c) Would an online appointment booking system be welcomed? (select one)
(d) Can you suggest any other changes to our appointments system?
Q2. Opening Times - would the following additional opening hours be welcomed? (select one)
Q3. Reception
(a) Are there any issues with our reception area that you would like to raise?
(b) How could reception be improved?
Q4. Clinical Care
(a) Are you happy with the ease of communication with GPs, Nurses and our Health Care Assistant? (select one)
(b) Have you any suggestions for contact with clinicians not currently provided?
(c) Would a private laser therapy service, e.g. for thread veins, be welcomed? (select one)
(d) Can you suggest any other additional NHS services that would be helpful e.g. Toddler and baby care check ups?
Q5. Ease of Access - could anything be done to improve access to the surgery or treatment rooms?
Q6. Are there any other comments that you would like to make?
To help us analyse your answers please tell us a few things about yourself:
Are you male or female? (select one)
What age are you? (select one)
What is the ethnic background with which you most identify? (select one)
How would you describe how often you come to the practice? (select one)
Many thanks for your time in answering the questions on this survey.