We would welcome your honest feedback on the service we provide you. Please answer ALL the questions that apply to you. There are no right or wrong answers and the practice will NOT be able to identify your individual answers.
Please refer to your usual health professional (doctor, nurse or healthcare assistant), or the one you saw most recently.
Please say how far you agree or disagree with each statement.
Thank you.
About Appointments
1 Practice opening hours are satisfactory
2 I can get through to the practice easily on the telephone
3 I am satisfied with the date and time of my appointments
4 I have a good chance of seeing a doctor, nurse or healthcare assistant within 48 hours
5 I have a good chance of seeing the health professional of my choice
6 I can speak to a health professional on the telephone when necessary
About the doctor, nurse or healthcare assistant that this questionnaire refers to
7 I feel that I am listened to
8 I feel that I can express my concerns or fears
9 I feel reassured by this health professional
10 I feel confident in this health professional's ability
11 I feel that this health professional gives me a reasonable amount of time
12 I feel that this health professional is concerned for me as a person
13 I would recommend this health professional to friends
About reception and information provided by the practice
14 The waiting room is comfortable (eg chairs, magazines)
15 Reception staff are welcoming and courteous
16 I feel that reception staff respect my privacy and confidentiality
17 The practice provides good information about the services it provides (eg repeat prescriptions, test results)
18 The practice provides good information about staying healthy and preventing illness (eg alcohol, smoking, diet, vaccinations)
19 I would like to be able to use online services (eg to make appointments, ask for repeat prescriptions, get links to advice/resources etc)
20 I feel that I have opportunities to offer suggestions, compliments or complaints abou the service that this practice provides
Is there one thing that this doctor, nurse or healthcare assistant could do to improve his/her service to you?
Is there one thing that this practice could do to improve the service to you?
It will help us to understand your answers if you could tell us a little about yourself
21 Are you?
22 How old are you?
23 How long have you been a patient with this practice?
Finally, thank you very much for the time you have taken to help us improve our services.