Dear Patient,
Many thanks for agreeing to take this short survey to help our practice improve our services.
Please answer all of the questions and click 'Send Survey' when you are done.
ACCESSING YOUR GP SERVICES
Q1. When did you last see or speak to a GP at the surgery?
Q2. When did you last see or speak to a nurse at the surgery?
Q3. Generally, how easy is it to get through to someone at your GP surgery on the phone?
Q4. How helpful do you find the receptionists at your GP surgery?
Q5. How do you normally book your appointments to see a GP or nurse at your GP surgery?
Q6. Is there a particular GP you usually prefer to see or speak to?
Q7. How often do you see or speak to the GP you prefer?
MAKING AN APPOINTMENT
Q8. How long after initially contacting the surgery did you actually see or speak to them?
Q9. How convenient was the appointment you were able to get?
Q10. If you were not able to get an appointment or the appointment you were offered wasn't convenient, why was that?
WAITING TIMES
Q11. How do you feel about how long you normally have to wait to be seen?
LAST GP APPOINTMENT
Q12. Last time you saw or spoke to a GP from your GP surgery, how good was that GP at each of the following?
Giving you enough time
Listening to you
Explaining tests and treatments
Involving you in decisions about your care
Treating you with care and concern
Q13. Did you have confidence and trust in the GP you saw or spoke to?
LAST NURSE APPOINTMENT
Q14. Last time you saw or spoke to a nurse from your GP surgery, how good was that nurse at each of the following?
Giving you enough time
Listening to you
Explaining tests and treatments
Involving you in decisions about your care
Treating you with care and concern
Q15. Did you have confidence and trust in the GP you saw or spoke to?
OPENING HOURS
Q16. How satisfied are you with the hours that your GP surgery is open?
Q17. Is your GP surgery currently open at times that are convenient for you?
Q18. Which of the following additional opening times would make it easier for you to see or speak to someone?
OVERALL EXPERIENCE
Q19. Overall, how would you describe your experience of your GP surgery?
Q20. Would you recommend your GP surgery to someone who has just moved to your local area?
MANAGING YOUR HEALTH
Q21. Do you have a long-standing health condition?
Q22. Which, if any, of the following medical conditions do you have?
Q23. In the last 6 months have you had enough support from local services or organisations to help you to manage your long-term health condition(s)?
Q24. How confident are you that you can manage your own health?
OUT OF HOURS
Q25. Do you know how to contact an out-of-hours GP service when the surgery is closed?
Q26. In the past 6 months, have you tried to call an out-of-hours GP service when the surgery was closed?
Q27. How easy was it to contact the out-of-hours service by telephone?
Q28. How did you feel about how quickly you received care from the out-of-hours GP service?
Q29. Did you have confidence and trust in the out-of-hours clinician you saw or spoke to?
Q30. Overall, how would you describe your experience of out-of-hours GP services?
To help us analyse your answers please tell us a few things about yourself:
Q.31 Are you male or female?
Q32. What age are you?
Q33. What is the ethnic background with which you most identify?
a. White
b. Mixed / multiple ethnic groups
c. Asian / Asian British
d. Black / African / Caribbean / Black British
e. Other ethnic group
Q34. Which of these best describes what you are doing at present?
Q35. Do you look after, or give any help or support to family members, friends, neighbours or others because of either:
- Long-term physical or mental ill health / disability, or
- Problmes related to old age?
How would you describe how often you come to the practice?
Many thanks for your time in answering the questions on this survey.