Church End Medical Centre

PATIENT SURVEY 2012/13

This survey is now closed

YOUR VIEWS ARE IMPORTANT TO US – PLEASE HELP US IMPROVE THE SERVICES WE OFFER TO YOU BY COMPLETING THIS QUESTIONNAIRE

We would welcome your honest feedback
Please do not write your name on this survey
Please fill the survey in by ticking your answer and place it in the box at Reception desk

In general, how satisfied are you with the care you get at Church End Medical Centre?

Very satisfied

Fairly satisfied

Neither satisfied nor dissatisfied

Fairly dissatisfied

Very dissatisfied

COMMENTS:

Are you happy with surgery’s opening hours?

Very happy

Fairly happy

Neither happy nor unhappy

Fairly unhappy

Very unhappy

COMMENTS:

How easy do you find getting through on the phone?

Very easy

Fairly easy

Not very easy

Not at all easy

Haven't tried

COMMENTS:

Has the telephone queuing system eased your getting through to the surgery?

Yes, definitely

Yes, to some extent

No, not at all

Don't know / Can't say

COMMENTS:

How do you normally book your appointments to see a doctor or nurse?

In person

By phone

Online

Email

Doesn't apply

COMMENTS:

How easy is it for you to get an appointment with a practice nurse?

Very easy

Fairly easy

Not very easy

Not at all easy

Haven't tried

COMMENTS:

How easy do you find booking an appointment with a doctor?

Very easy

Fairly easy

Not very easy

Not at all easy

Haven't tried

COMMENTS:

How easy do you find booking an appointment with a doctor in advance?

Very easy

Fairly easy

Not very easy

Not at all easy

Haven't tried

COMMENTS:

Has the 2 weeks advance booking improved your access to see the doctor?

Yes, definitely

Yes, to some extent

No, not at all

Don't know/ Can't say

COMMENTS:

How long after your appointment time do you normally wait to be seen?

I am normally seen at my appointment time

Less than 5 minutes

5 to 15 minutes

More than 15 minutes

Can't remember

COMMENTS:

How do you feel about how long you normally have to wait to be seen?

I don't normally have to wait too long

I have to wait a bit too long

I have to wait far too long

No opinion/doesn't apply

I don't mind waiting

COMMENTS:

Do you find being able to speak to the doctor on the phone helpful?

Very helpful

Fairly helpful

Neither helpful nor unhelpful

Fairly unhelpful

Very unhelpful

COMMENTS:

Is there a particular doctor you usually prefer to see or speak to?

Yes

No

Don't mind

COMMENTS:

How often do you see the doctor you prefer to see/speak to?

Always or almost always

A lot of the time

Some of the time

Never or almost never

Haven't tried

COMMENTS:

Do you have trust and confidence in doctors at Church End Medical Centre?

Yes, definitely

Yes, to some extent

No, not at all

Don't know/ Can't say

COMMENTS:

How helpful do you find the receptionists?

Very helpful

Fairly helpful

Not very helpful

Not at all helpful

Don't have an opinion

COMMENTS:

Do you know that we have an active Patient Forum (Patient Participation Group) at this practice?

Yes. I know

No, I don't know

COMMENTS:

How helpful are text reminders and health promotion information sent to you via text messaging?

Very helpful

Fairly helpful

Neither helpful nor unhelpful

Fairly unhelpful

Very unhelpful

COMMENTS:

Would you recommend this practice to someone who has just moved to the area or to your family and friends?

Yes, would definitely recommend

Yes, might recommend

Not sure

No, would probably not recommend

No, would definitely not recommend

Don't know

COMMENTS:

Are you male or female?

Male

Female

How old are you?

18 to 24

25 to 34

35 to 44

45 to 54

55 to 64

65 to 74

75 to 84

85 or over

Which of these best describes what you are doing at present?

Full-time work Part-time work

Full-time education

Unemployed

Permanently sick or disabled

Fully retired from work

Looking after the home

Doing something else

What is your ethnic group?

White British

White Irish

Any other White background

White and Black Caribbean

White and Black African

White and Asian

Any other mixed background

Indian

Pakistani

Bangladeshi

Any other Asian background

Caribbean

African

Any other Black background

Chinese

Any other ethnic group: Please specify

PLEASE ADD MORE COMMENTS /SUGGESTONS HERE

This survey is now closed