Dear Patient,
Birchwood Surgery Patient Survey 2011/12
This survey has been developed in association with the Birchwood Surgery Patient Reference Group and is part of the Department of Health’s initiative to increase patients’ involvement in the services provided by their practice.
Please fill it in honestly, the survey will be anonymous and will in no way be detrimental to the care you are given in the future. Please try and express any comments constructively as one of the purposes of the survey is to identify areas in which we could do better. Comments will not be replied to individually, if you would like to raise a complaint or a compliment that requires a reply this should be done in writing addressed to the practice manager.
Please answer all of the questions and click Send when you are done.
Q1: Generally how easy is it to get through to the surgery on the telephone?
Q2: How helpful do you find the receptionists at the surgery?
URGENT CARE
Q3: Last time you wanted to be seen urgently (answer all applicable)?
Q4: If you saw a doctor how happy were you with the service?
Q5: If you saw a nurse practitioner how happy were you with the service?
ROUTINE CARE
Q6: Last time you needed a routine appointment did you want to be seen?
Q7: Did you achieve an appointment within the timescale that you wanted?
Q8: If you were not able to get an appointment or the appointment was not convenient to you why was this?
Q9: How do you feel about how long you usually have to wait to be seen after your appointment time?
Q10: Is there a particular doctor you usually prefer to see?
Q11: If yes how often do you usually get to see that GP?
Q12: Last time you saw or spoke to a Gp how would you rate the experience?
Q13: Which of these areas could have been improved (answer all apllicable)?
Q14: Last time you saw or spoke to a Nurse how would you rate the experience?
Q15: Which of these areas could have been improved (answer all applicable)?
Q16: How do you rate the surgery opening hours?
Q17: In considering extended hours at the surgery which of the following is most important to you for ROUTINE GP APPOINTMENTS?
Q18: Which of the following premises issues would you most like to see improved? Tick a maximum of 2
Please add any additional comments here that will clarify your answers and may be helpful to us in improving our services
To help us analyse your answers please tell us a few things about yourself:
Are you male or female?
What age are you?
How would you describe how often you come to the practice?
Many thanks for your time in answering the questions on this survey.