Dear Patient,
Thank you for your help with our first questionnaire, we received a lot of important and helpful feedback. Some issues that were identified, such as disabled access we already knew were a priority and we have already started to look at them. These will not feature in this second questionnaire- but please be assured your comments have been noted. This second questionnaire looks at a few areas in more detail.
Please answer all of the questions and click 'Send Survey' when you are done.
Thank you
CONTINUITY OF CARE
Q1. If you wish to see the same doctor for an ongoing problem- how often can you get another appointment with that person?
Q2. When another appointment is advised how often does the doctor ask you to make the appointment before you leave the practice?
Q3. If you have been unable to see the doctor of your choice - what were the reasons? -select all answers that apply to you.
Q4. If you need to be seen again within the next 2 weeks how often has that doctor made the appointment themselves?
LOOKING AFTER LONG TERM ILLNESSES
Q5. Manor View Practice already runs dedicated clinics for diabetes, asthma, chronic obstructive pulmonary disease, coronary artery disease, the menopause and high blood pressure.
Are there any other diseases that you feel need more attention from the practice?
HEALTH PROMOTION
Q6 Do you feel the practice does enough health promotion and screening?
Q7 What else could the practice do to encourage healthy living and reduce ill health?
TELEPHONE ACCESS
Q8 We accept that it can be difficult to contact the practice by phone. We would like to improve matters but employing more staff is not an option. Please consider these suggestions and chose one.
OTHER FORMS OF ACCESS
Q9 If we introduced internet booking of appointments-how often would you use it?
Q10 We already offer the following electronic services;
Practice website |
Request repeat prescriptions by email or via our website |
Completion of a registration form from our website |
Cancel appointments by text. |
Email communication with admin staff |
We are hoping to introduce usage of Facebook and Twitter in the near future.
Other than internet booking of appointments. Please tell us what else we can do to improve communication.
(Please note that under current guidance practices are not recommended to communicate any clinical or other confidential material via email, and therefore we cannot routinely provide email addresses for clinical staff)
SPEAKING TO A DOCTOR OR NURSE ON THE TELEPHONE
Q11. If you have asked to speak to a doctor or nurse, how satisfied have you been with our response and service
Q12. If you have not been satisfied please tell us why.
FLEXIBILITY OF APPOINTMENTS
Q13. When you request a ROUTINE appointment with a doctor or nurse, generally speaking how satisfied are you with the choice of appointments?
Q14. When you request an URGENT (or SAME DAY) appointment with a doctor or nurse, generally speaking how satisfied are you with the choice of appointments?
Q15. What else can we do to improve the choice of appointments?
COMMUTER (ALSO KNOWN AS EXTENDED HOURS) SURGERIES
(The practice offers additional routine appts on some early mornings and weekends)
Q16. Have you used these appointments?
If you answered no please go to question 19
Q17. Was the choice of appointment times satisfactory?
Q18 If they were not satisfactory please tell us why
Q19. If you have not used this type of appointment please tell us why.
FINALLYQ20. Please use the space below to write any further comments.
Thank you