Please fill in the survey below to give us more information about your experience at the Practice last time you visited.
General Information
Which Surgery was your appointment at?
What date was your appointment?
Did you see...
Please rate the following on a scale of 1 to 5, with 1 being poor and 5 being excellent:
Access to a Doctor or Nurse
Speed with which the phone was answered initially
Speed at which the phone was answered if call transferred
Length of time you had to wait for an appointment
Convenience of day and time of your appointment
Seeing the Doctor of your choice
Length of time waiting to check in with reception
Length of time waiting to see the Doctor or Nurse
Opportunity of speaking to a Doctor or Nurse on the phone when necessary
Opportunity of obtaining a home visit when necesary
Level of satisfaction with the out of hours service
Obtaining a Repeat Prescription
Prescription ready on time
Prescription correctly issued
Handling of any queries
Obtaining Test Results
Were you told when to contact us for test results?
Results available when you contacted us
Level of satisfaction with the amount of information provided
Level of satisfaction with the manner in which the result was given
About the Staff
The information provided by the Reception staff
The helpfullness of the Reception staff
The information provided by other staff
The helpfulness of other staff
And Finally...
My overall satisfaction with this Practice
Any further comments:
Thank you for your time.