De Parys Survey Questions
1. In the past 12 months, how many times have you seen a doctor?
2. How do you rate the performance of the Receptionists?
3. How do you rate the hours that your practice is open for appointments?
What additional hours would you like the practice to be open?
(please tick all that apply)
4. Thinking of times when you want to see a particular doctor:
a) How quickly do you usually get to see that doctor?
b) How do you rate this?
5. Thinking of times when you are willing to see any clinician:
a) How quickly do you usually get seen?
6. If you need to see a GP urgently, can you normally get seen by a clinician on the same day?
7. Thinking of times you have phoned the practice, how do you rate the following:
a) Ability to get through to the practice on the phone?
b) Ability to speak to a doctor or nurse on the phone when you have a question or need medical advice?
8. a) In general, how often do you see your usual doctor?
9. b) How do you rate this?
10. Thinking about when you consult your doctor, how do you rate the following:
a) How thoroughly the doctor asked about your symptoms and how you are feeling?
b) How well the doctor listens to what you had to say?
c) How well the doctor puts you at ease during your physical examination?
d) How much the doctor involves you in decisions about your care?
e) How well the doctor explains your problems or any treatment that you need?
f) The amount of time your doctor spends with you?
g) The doctor's patience with your questions or worries?
h) The doctor's caring and concern for you?
11. Thinking about the nurse(s) you have seen, how do you rate the following: (as Q11)
12. Are you:
13. How are old are you?
14. Do you have any long-standing illness, disability or infirmity?
By long-standing we mean anything that has troubled you over a period of time or that is likely to affect you over a period of time.
15. Which ethnic group do you belong to?
16. Is your accommodation?
17. Which of the following best describes you?
18. The practice operates a daily minor illness call back process (“Triage”)
a) Have you used this service?
b) How do rate the service?
19. How do you rate the ease of getting to the practice?
a) De Parys
b) Bromham
c) Oakley
20. How do you rate the Surgery premises?
a) Ease of finding your way around the buildings?
b) Ease of accessing your treatment or consultant room?
21. We provide a repeat prescription service. How do you rate the service?
22. De Parys Medical Centre has a website which you can use to order prescription make and cancel appointments and more
a) Are you aware of these facilities?
b) How easy do you find these services to use?
23. If you consider yourself to have a disability?
If Yes – please comment