This survey is now closed

Dear Patient,

Thank you very much for taking the time to complete this survey. We are very keen to hear what patients think of our services. Once we have collated all the responses we will discuss the results with our 'Patient Reference Group', and if there are any areas of concern we will devise an 'action plan' to address those areas. The action plan will be published on our website.

Please answer ALL the questions that apply to you. There are no right or wrong answers and we will NOT be able to identify your individual answers.

Click send when you are done.

SECTION 1: APPOINTMENTS

Q1: When booking a 'routine' doctors appointment, how easy is it to get an appointment?

 
 
 
 

Q2: How quickly do you usually get seen?

 
 
 
 
 
 

Q3: When you need to see the doctor urgently. Are you able to get an appointment within a timeframe that is acceptable to you?

 
 
 

Q4: Last time you booked a 'routine' appointment, were you able to see the GP you wanted to see?

 
 
 

Q5: How important is it to you that you see a specific GP when coming to this practice?

 
 
 
 

Q6: How long after your appointment time do you normally wait to be seen?

 
 
 
 
 
 

Q7. How do you feel about how long you normally have to wait ?

 
 
 
 

Q8: The last time you booked a nurses appointment, how easy was it to get an appointment?

 
 
 
 

Q9: How would you rate our appointment system?

 
 
 
 
 
 
 

SECTION 2: CLINICAL CARE

Q1. Last time you saw a doctor at the practice, how good was the doctor at giving you enough time?

 
 
 
 
 

Q2. Last time you saw a doctor at the practice, how good was the doctor at listening to you?

 
 
 
 
 

Q3. Last time you saw a doctor at the practice, how good was the doctor at treating you with care and concern

 
 
 
 
 

Q4. Did you have confidence and trust in the doctor you saw?

 
 
 
 

Q5. Last time you saw a nurse at the practice, did you have confidence and trust in the nurse you saw?

 
 
 
 


Q6. How satisfied would you say you are with the care you receive at the medical centres?

 
 
 
 
 
 

SECTION 3: OPENING TIMES

Q1. How satisfied are you with the opening hours at the practice ?

 
 
 
 
 

Q2. Were you aware of our core opening hours of 8am to 6:30pm Monday to Friday?

 
 

Q3. Were you aware that we offer routine pre-bookable doctors appointments between 6:30pm to 7:10pm on a Monday evening for those patients unable to attend during our core hours?

 
 

SECTION 4: FACILITIES AT THE PRACTICE

Q1. How easy is it to get through on the phone?

 
 
 
 
 

Q2. How clean is the GP practice ?

 
 
 
 
 

Q3. How would you describe the car parking facilities at Fressingfield Medical Centre?

 
 
 
 

SECTION 5: STAFF

Q1. How helpful do you find the receptionists?

 
 
 
 
 

Q2. How helpful do you find the dispensers?

 
 
 
 
 

SECTION 6: COMMUNICATION WITH PATIENTS


Q1. Do you find the Quarterly Patient Newsletter Helpful?

 
 
 
 
 

Q2. How useful do you find our website?

 
 
 
 
 

Q3. Do you use the 'text' appointment reminder system?

 
 
 

Q4. Do you feel that we communicate enough with our patients?

 
 

SECTION 7: PATIENT EXPERIENCE

Q1. Overall, how would you rate the service we provide to our patients?

 
 
 
 
 
 
 

Q2. Would you recommend us to someone who has moved in to the area?

 
 
 
 
 

Finally, please add any other comments you would like to make about us:

_______________________________________________________________________________

To help us analyse your answers please tell us a few things about yourself:

Are you male or female?

 
 

What age are you?

 
 
 
 
 
 
 
 
 

Do you have a long-standing health condition?

 
 
 

What is the ethnic background with which you most identify?

 
 
 
 
 
 
 
 
 
 
 
 

Which of the following best describes you?

 
 
 
 
 
 
 

How would you describe how often you come to the practice?

 
 
 

Which medical centre would you normally attend?

 
 
 

Which GP do you normally see?

 
 
 
 

Many thanks for your time in answering the questions on this survey.

This survey is now closed