This questionnaire is designed for issue to patients to assess the service provided.
Questionnaire
You can help the Practice to improve its service.
Are you seeing
Name of Doctor/Practice Nurse (if applicable):
1. Speed at which the telephone was answered initially
2. Speed at which the telephone was answered if call transferred
3. Length of time you had to wait for an appointment
4. Convenience of day and time of your appointment
5. Seeing the Doctor of your choice
6. Length of time waiting to check in with Reception
7. Length of time waiting to see the Doctor or Nurse
8. Opportunity of speaking to a Doctor or Nurse on the telephone when necessary
9. Opportunity of obtaining a home visit when necessary
10. Level of satisfaction with the after hours service
11. Prescription ready on time
12. Prescription correctly issued
13. Handling of any queries
14. Were you told when to contact us for your results
15. Results available when you contacted us
16. Level of satisfaction with the amount of information provided
17. Level of satisfaction with the manner in which the result was given
18. The information provided by the Reception staff
19. The helpfulness of the Reception staff
20. The information provided by other staff
21. The helpfulness of other staff
22. My overall satisfaction with this Practice
Any further comments
The following questions provide us only with general information about the range of people who have responded to this survey. It will not be used to identify you, and will remain confidential.
How old are you?
Are you?
How many years have you been attending this Practice?