Dear Patient,
As a practice we are always striving for improving the services we offer to our patients. We are hoping by taking a few minutes in completing this survey anonymously, you will share your views with us and help shape the services at the practice.
Please answer all of the questions and click Send when you are done.
Q1: When you visit the surgery premises for an appointment, do you have any difficulty finding your way around the surgery e.g. GP/ Nurses rooms?
If your answer was yes please specify your concerns ..................................................................................................................
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Q2: Are you aware that we offer the following selection of GP/Nurse Appointments?
Q3: Are you happy with the opening hours of the surgery?
If your answer was "No" please specify your concerns ...................................................
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Q4: Do you book your appointments through:
If your answer to question 4 is by telephone, is it easy to get through at peak times i.e. 10 am - 12pm
Are you aware regarding non-urgent calls to be made after 2pm e.g. for results, routine appointments etc?
If your answer to question 4 is on line, is it easy to make an appointment?
If your answer to question 4 is face to face, do you find the reception team helpful?
5: Did you know that you can make and cancel appointments on line?
6: Did you know that you can request repeat medication on line?
7. Where would you find it most useful for our services to be advertised?
If any other please advise............................................................................................
8. Did you know that we can send you a text reminding you of an appointment 24 hours before its due?
Would you like us to send you this on your mobile telephone?
9. If you are registered at Assarts Farm Medical Centre, did you know that you can access the weekend appointments at Bilborough Medical Centre for GP/Nurse?
10. Are you generally happy with the services provided at the surgery?
If not is there any other service you would like to be provided within the practice? Please specify which:...............................................................................................................
Any other comments ....................................................................................................
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The Practice and the Patient Participation Group would like to thank you for taking the time to complete this questionnaire.
To help us analyse your answers please tell us a few things about yourself:
Are you male or female?
What age are you?
What is the ethnic background with which you most identify?
How would you describe how often you come to the practice?
Many thanks for your time in answering the questions on this survey.