We would be grateful if you would complete this survey about your general practice. Your doctors want to provide the highest standard of care. Feedback from this survey will help them to identify areas that may need improvement. Your opinions are very valuable.
Please answer ALL the questions that apply to you. There are no right or wrong answers and your doctor will NOT be able to identify your individual answers.
Thank you.
About Receptionists and Appointments
Q1 How helpful do you find the receptionists at your GP practice?
Q2 How easy is it to get through to someone at your GP practice on the phone?
Q3 How easy is it to speak to a doctor or nurse on the phone at your GP practice?
Q4 If you need to see a GP urgently, can you normally get seen on the same day?
Q5 How easy is it to book ahead in your practice?
Q6 Which of the following methods would you prefer to use to book appointments at your practice? Please tick all boxes that apply.
Thinking of times when you are willing to see any doctor:
Q7 How quickly do you usually get seen?
Q8 How do you rate this?
Thinking of your most recent consultation with a doctor or nurse
Q9 How long did you wait for your consultation to start?
Q10 How do you rate this?
About opening times
Q11 Is your GP practice currently open at times that are convenient to you?
Q12 Which of the following additional opening hours would make it easier for you to see or speak to someone? Please tick all boxes that apply.
About seeing the doctor of your choice
Q13 How often do you see or speak to the GP you prefer?
How good was the last GP you saw at each of the following?
(If you haven’t seen a GP in your practice in the last 6 months, please go to Q20)
Q14 Giving you enough time
Q15 Listening to you
Q16 Explaining tests and treatments
Q17 Involving you in decisions about your care
Q18 Treating you with care and concern
Q19 Did you have confidence and trust in the GP you saw or spoke to?
If you know the name of the GP you last saw, please write it here:
How good was the last nurse you saw at each of the following?
(If you haven’t seen a nurse in your practice in the last 6 months, please go to Q26)
Q20 Giving you enough time
Q21 Listening to you
Q22 Explaining tests and treatments
Q23 Involving you in decisions about your care
Q24 Treating you with care and concern
Q25 Did you have confidence and trust in the nurse you saw or spoke to?
If you know the name of the nurse you last saw, please write it here:
About care from your doctors and nurses
Thinking about the care you get from your doctors and nurses overall, how well does the practice help you to:
Q26 Understand your health problems?
Q27 Cope with your health problems
Q28 Keep yourself healthy
Q29 Overall, how would you describe your experience of your GP surgery?
Q30 Would you recommend your GP surgery to someone who has just moved to your local area?
It will help us to understand your answers if you could tell us a little about yourself
Q31 Are you?
Q32 How old are you?
Q33 Do you have a long-standing health condition?
Q34 What is your ethnic group?
Q35 Which of the following best describes you?
Finally, please add any other comments you would like to make about your GP practice:
© 2011 GPAQ V3 including all individual questions is copyright University of Cambridge/University of Manchester