Dear Patient,
We are very interested in receiving feedback from patients that have attended the surgery in the past few months about the service that they received and also to get their views on accessibility.
In addition we are also interested in discovering if our patients, particularly those who do not normally attend the surgery, are aware of the new services that we have introduced in recent years. As such we would be grateful if you would complete the following short survey to provide us with this information.
Please click "send" when done
1. a) How do you rate the hours that your practice is open for appointments ?
b) What additional hours would you like the practice to be open for appointments ?
2. Some appointments can be booked up to 7 days in advance, do you feel that this is satisfactory. If not how far in advance would you like to be able to book an appointment ?
3. How quickly do you usually get to see a GP ?
4. If you need to see a GP urgently, can you normally get seen on the same day ?
5. Thinking about when you consult a GP how do you rate the following:
a) How thoroughly the GP asks about your symptoms and how you are feeling
b) How well the GP listens to what you have to say ?
c) How much the GP involves you in decisions about your care ?
d) How well the GP explains your problems or any treatmet that you need ?
If you wish to give the name of the GP that the above answers relate to then please do so below
6. Thinking about the nurse(s) that you have seen at the practice how do you rate the following ?
a) How well they listen to what you say ?
b) The Quality of care they provide ?
c) How well they explain your problems or any treatment that you need ?
7. How would you rate you overall experience of Rivergreen (this includes access,availability of appointments, the state of the building, helpfullness of all staff, treatment by clinicians etc) on a score of 1 to 10 with 10 being the highest ?
8.a) Over the past few years we have introduced a number of new services. Please could you tick the services that you are aware of:
b) Are there any other services that you would like to see provided by Rivergreen ?
9 If you would like to join our Patient Participation Group please enter your e-mail below