Clipstone Health Centre Patient Survey 2012
General Questions
The following questions provide us with general information about the range of people who have responded to this survey. It will not be used to identify you and will remain confidential.
Are you Male or Female?
How old are you?
Are you…?
If Other, please state here
How often do you come to the surgery?
What is your overall impression of the care you receive at the practice?
Would you recommend this GP practice to a friend?
We are looking at different areas of potential improvement. We will use your answers to these questions to help direct what we do.
Getting through on the phone
When do you most often telephone the practice?
How long do you find it usually takes you to get through on the phone?
How helpful do you think each of the following would be to reduce waiting times on the phone?
Having phones answered between 1-2pm?
Increasing number of staff answering phones?
Making people aware of the best times to get through quickly?
Increase use of online appointment booking
If you have other idea's on how we might reduce waiting times on the phone, please state here.
New building
Clipstone Health Centre is getting too small to accommodate the practice. We are working to build a new health centre on a new site to improve services and make room for growth from new housing developments. This will be a leased building and the lease will be covered by the NHS.
How helpful would the following improvements be?
More car parking
Pharmacy within the premises
Improved waiting and reception area
Better consulting rooms
More central location
Additional health services
If you have other suggested improvements, please enter details in the box below
Reducing missed appointments
At the moment about 6% of all appointments are missed. This can be by coming too late for the appointment or failing to notify the practice when the appointment is not needed.
Why do you think people miss appointments?
How helpful would the following be to try to reduce missed appointments (DNAs)…
Option to leave a message to cancel an appointment
Receiving a letter about DNAs if more than 3 appointments are missed
Providing more information about DNAs, e.g. cost of appointments
If you have other suggested ways to reduce missed appointments, please enter details in the box below
Being Treated with Dignity and Respect
Think about your most recent encounters with receptionists, doctors and nurses at Clipstone Health Centre…
Were receptionists courteous and sensitive to your needs?
Did receptionists show respect for your privacy and confidentiality?
Was the doctor/nurse courteous and sensitive to your needs?
Were you given the opportunity to ask questions?
Were you given enough privacy when being examined?
Patient support groups
Do you have a long term condition (e.g. diabetes, COPD, asthma, etc.)?
If Yes, would you be interested in joining a support / education group for patients with the same or similar long term conditions?
Donations from the bookstall
We would like your help deciding where the donations from the practice bookstall should go.
Please select which charity you think the practice should support:
Thank you for your time. The results of the survey will be published on this website and in the practice along with actions we will be taking as a result.