This survey is now closed

Friends of Church Street Medical Centre have designed this questionnaire to ask your opinions on various aspects of your experience during the last 12 months at the surgery.

You can help the practice improve its service. The doctors and staff welcome your feedback.

PLEASE RATE EACH OF THE FOLLOWING AREAS BY SELECTING ONE BOX ON EACH LINE.

Question 1

Generally is the speed at which the telephone is answered initially?

 
 
 
 
 

Question 2

Generally is the speed at which the telephone was answered if the call was transferred?

 
 
 
 
 

Question 3

Generally is the length of time you had to wait for an appointment?

 
 
 
 
 

Question 4

Generally Do you see the doctor of your choice?

 
 

Question 5

Generally Did your clinician see you on time or within 10 minutes of the appointment time?

 
 

Question 6

Have you used the telephone consultation system?

 
 

Of you answered Yes, how did useful did you find it

 
 
 
 
 

Do you have any additional comments on the above questions?

Question 7

In General Are you happy with the clinical care you receive at the practice?

 
 

Question 8

In General Do you feel the reception staff are polite, helpful and treat you with respect and dignity?

 
 

Question 9

In your opinion should some electronic appointments be available via the surgery website?

 
 

Communication between the surgery and patients is very important.

How often do you use the surgery website?

 
 
 
 
 

Question 10

Have you ever read a Newsletter from the Practice?

 
 

Question 11

Would you be interested in joining the Friends of Church Street Medical Centre Committee (Limited to 12 members)?

 
 

If you answered Yes, please contact the Practice Manager to find out more.

Question 12

Would you be interested in joining our Email List and becoming a 'virtual' member - more information on this is on our website?

 
 

If you answered 'No' or 'Never' to the above questions, please make a comment below in order to help us address any specific areas.

Any other General Comments/Suggestions for improvements.

The following questions provide us only with general information about the range of people who have responded to the survey. It will not be used to identify you and will remain confidential.

What age are you?

 
 
 
 

Are you male or female?

 
 

Approximately how many years have you been attending the Practice?

 
 
 
 
 

How would you describe how often you come to the practice?

 
 
 

Many thanks for your time and assistance.

The results of this patient survey will be published on the sugery website with an action plan for improvements.

This survey is now closed