Dear Patient,
Many thanks for agreeing to take this survey. Your views on the way the surgery is run are important to us.
Please answer all of the questions and click 'Send' when you are done.
GENERAL
Q1. How easy do you find entering the surgery building?
If you have answered 'Not very easy' or find it difficult, please tell us why
Q2. Do you feel the surgery is kept clean?
Q3. Have you any concerns about other people hearing what you say at reception?
If you have answered 'Yes' then please tell us why and give suggestions on how we could rectify this
Q4. Do you find the booking-in screen easy to use?
If not, please tell us why
APPOINTMENTS
Q1. How would you prefer to make your appointments?
Q2. How soon do you expect to see a GP for a non urgent appointment?
EMERGENCY DOCTOR
Q1. Are you able to see or speak on the telephone to a doctor if you want to discuss a healthcare issue that you felt was urgent for that day?
Q2. Did you know that you could speak to a doctor on the telephone about an urgent problem on the same day?
PATIENT EXPERIENCE
Q1. How helpful do you find the surgery?
Receptionists:
GPs:
Nurses:
Q2. Are you listened to?
PRACTICE SPECIFIC
Q1. What would you most like to change at the surgery to improve your care or the building or the facilities?
Q2. Would you recommend the surgery to family or friends?
Q3. Please tell us what we do well: