Dear Patient
Thank you for taking part in this patient satisfaction survey to help the Birchwood Medical Practice understand our patients’ needs and where our practice systems could improve.
Please answer all the questions and tick where appropriate:
Q1. How satisfied are you with the opening hours of the medical practice
(core hours being Monday to Friday 08:00am – 18:30pm?
Q2. How satisfied are you with the additional appointment slots offered by
both the doctors and nurses outside the normal core hours? (Monday evening
18:30pm-20:15pm & Wednesday morning 07.00am-08:00am)
Q3. How satisfied are you with the ease/time of getting through on the telephone to a member of practice staff or to the dedicated prescription order line?
Q4. How satisfied are you with the methods available and ease of ordering repeat medication?
Q5. How satisfied are you with the 48 hour collection period for your prescription?
Q6. How satisfied are you with being able to book an appointment in advance with any GP or practice nurse?
Q7. How satisfied are you with being able to see a specific GP of your choice within seven working days?
Q8. How satisfied are you with the method of communication to you in respect of obtaining results from investigations or tests?
Q9. Are you aware that the medical practice offers a 24 hour text reminder service to your mobile phone?
Q10 Are you aware that you can use the on-line service to book/cancel appointments and to view/order your own medication?
Q11. The medical practice experiences a high level of unattended appointments for both doctors and nurses. If you cannot attend an appointment that has been made for you, do you think that you:
Q12 In the last six months, if you have attended for an appointment how long did you have to wait after your appointment time for the GP or nurse?
Q13 Do you have any trouble getting to the medical practice for your appointment?
Q14. How satisfied are you with the range of services that the medical practice offers?
Q15 How satisfied are you with the cleanliness of the medical practice?
Q16 Recalling a contact with the reception team (at the desk or on the telephone) within the last six months, how satisfied were you with the service provided in dealing with your request?
Q17 How satisfied are you with respect for your dignity, privacy and confidentiality by all the practice staff, including doctors and nurses?
Q18. Are you satisfied with the range and availability of practice and medical information? e.g. from our notice boards, display screen, practice leaflets, website.
Please tell us about yourself by also completing the following quick questions. This will help to make sure we try to survey a representative sample of the patients that are registered at this practice. All information you give will be used lawfully, in accordance with the Data Protection Act 1998.
Please tick one box only
Q1. Are you?
Q2. What age group are you in?
Q3. Do you have a long standing illness, disability or infirmity? (long standing means anything that has troubled you over a period of time or that is likely to affect you over a long period of time)
Q4. Does this illness or disability limit your activities in any way?
Q5. To ensure our survey is given to a representative of the local community, please tell us which of the following groups you most identify with (please tick one only)?
Q6. How would you describe how often you come to the medical practice?