This survey is now closed
YOU CAN HELP THIS GENERAL PRACTICE IMPROVE ITS SERVICE
The practice and the doctors at this surgery would welcome your honest feedback
Please do not write your name on this survey
Please read and complete this survey after you have seen the doctor, nurse or HCA.
ABOUT THE PRACTICE
1. Your level of satisfaction with the practice opening hours
2. Ease of contacting the practice on the telephone
3. Satisfaction with the day and time arranged for your appointment
4. Chances of seeing a doctor within 48 hours
5. Opportunity of speaking to a doctor on the telephone when necessary
6. Comfort level of waiting room (eg, chairs, magazines)
7. Respect shown for your privacy and confidentiality
8. Length of time waiting in the practice to see the doctor
ABOUT THE HEALTHCARE PROFESSIONAL whom you recently saw
9. My overall satisfaction with this visit is…
10. The warmth of the person’s greeting to me was…
11. On this visit I would rate the person’s ability to really listen to me was…
12. The person’s explanations of things to me were…
13. The extent to which I felt reassured by this person was…
14. My confidence in this person’s ability is…
15. The opportunity the person gave me to express my concerns or fears was…
16. The respect shown to me by this person was…
17. The amount of time given to me for this visit was…
18. This person’s consideration of my personal situation in deciding a treatment or advising me was…
19. The person’s concern for me as a person in this visit was…
20. The recommendation I would give to my friends about this person would be…
ABOUT THE STAFF
21. The manner in which you are treated by the reception staff
22. Information provided by the practice about its services (eg, test results, repeat prescription, cost of private certificates)
23. The opportunity for making compliments or complaints to this practice about its service and quality of care
FINALLY
24. The information provided by this practice about how to prevent illness and stay healthy (eg, alcohol use, health risks of smoking, diet habits, etc) was…
25. The availability and administration of reminder systems for ongoing health checks is…
26. My overall satisfaction with this general practice
Any comments about how this practice could improve their service?
Any comments about how the Healthcare Professional could improve?
The following questions provide us only with general information about the range of people who have responded to this survey. This information will not be used to identify you and will remain confidential.
How old are you, in years
Are You:
How many years have you been attending this practice?
What is your postcode?
THANK YOU FOR YOUR TIME AND ASSISTANCE
This survey is now closed