Charnwood Surgery Patient Questionnaire
Please answer the following questions with the most relevant answers and making comments where you feel necessary. Thank you
1. Are you able to book an appointment when you need one?
2. If you weren’t able to book an appointment when you needed one, what was the reason?
3. You are now able to pre-book appointments up to one week in advance. How far in advance would you like to be able to book an appointment?
4. Did you know that you can book an appointment with your GP on-line? If you would like to do so, ask at reception for login details
5. Have you found it useful to book a telephone consultation with a GP / nurse of choice whenever they are available?
6. Which sort of consultation with a GP / nurse do you prefer?
Other (Give example)
7. If you have ever missed an appointment was this because?
8. Can you easily contact the practice when you wish to cancel an appointment? Missed appointments are a problem and account for approx 80 hours lost surgery time per month.
9. Would you like to be reminded about your appointment by text? If ‘yes’ please ask at reception as we will need written consent and an up to date mobile telephone number.
10. We have recently installed a Self Check In Screen, have you tried to use it?
11. If ‘yes’ how easy did you find it to use?
12. Do you feel the surgery provides you with enough information about the services on offer?
13. What services would you like the surgery to consider providing?
14. Which of the following do you use to find out information about the surgery practice?
15. Overall, how satisfied are you with the care you get at Charnwood Surgery?
16. If you are not satisfied, please tell us why not
17. What is your gender?
18. What is your age group?
19. Which surgery do you normally attend
20. We are considering having a virtual (email, telephone, post) group for the PPG. Would you be interested and if so please ensure we have up to date contact details
20a. Your preferred contact method
If you have any comments please write them in this section
We value your comments. However please note that we may not be able to act on all your suggestions but assure you that we will consider them,
Results of the questionnaire will be published on our website www.charnwood-surgery.co.uk and on our notice boards at both the main and branch surgeries